Rockwell Automation is hiring an Engineer, Remote Support

Rockwell Automation is hiring a Technical Support Engineer to join our remote support team. In this role, you will provide technical support for our Innovation Suite of products, focusing on FactoryTalk Production Center/Pharma Suite and MES. You will work directly with customers to resolve application and product issues, ensuring the optimal performance of their industrial systems.

What You'll Do

• Work with customers to resolve their application and product issues to maintain or improve their system.
• Provide technical support for the FactoryTalk Suite of products with a concentration on the Information Software products.
• Provide support services via phone, screen sharing, and email to Developers, System Administrators, Field Consultants, and Engineers.
• Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
• Provide both after-hours support and weekend support on a rotational basis to support 24x7 customers globally.

What We're Looking For

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science, or other relevant degree.
• Understanding of Rockwell Software products including but not limited to FactoryTalk Production Centre, Pharma Suite, Modular Framework and CPG.
• 3+ years' experience troubleshooting, implementing, and or design of industrial process and/or automation systems.
• Knowledge of manufacturing with core tools such as Logic controller, historians, SQL, MES and ERP systems.
• Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat, OpenDS, JBoss, Active MQ).

Nice to Have

• Microsoft SQL Server (Configuration and development of SQL code), PostgreSQL, SSRS, Oracle RDBMS, Microsoft Office.
• Programming experience in at least one of the following: Visual Studio, Java, JavaScripting, Python, R, C# or C++ or equivalent.
• Protocols such as LDAP, SSL/TLS.
• Kubernetes and Dockers.
• Storage Networking & Cloud Computing (Microsoft Azure or AWS).

Technical Stack

• FactoryTalk Production Centre, Pharma Suite, Modular Framework, CPG, Logic controller, historian, SQL, MES, ERP, Microsoft Windows Server, Microsoft SQL Server, Apache Web-Server, Apache Tomcat, OpenDS, JBoss, Active MQ, PostgreSQL, SSRS, Oracle RDBMS, Visual Studio, Java, JavaScript, Python, R, C#, C++, LDAP, SSL/TLS, Kubernetes, Docker, Microsoft Azure, AWS.

Team & Environment

You will report to the Team Lead, Remote Support.

Benefits & Compensation

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program.
• Employee Assistance Program.
• Personalized wellbeing programs through OnTrack program.
• On-demand digital course library for professional development.

Work Mode

This role is a hybrid position based in Hyderabad, India.

Rockwell Automation is dedicated to building a diverse, inclusive and authentic workplace and encourages applicants even if their experience doesn't align perfectly with every qualification.