Responsibilities
- Work with customers to resolve application and product issues
- Provide technical support for the FactoryTalk Suite of products with a focus on Information Software products
- Support services via phone, screen sharing, and email to Developers, System Administrators, Field Consultants, and Engineers
- Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees
- Provide after-hours support and weekend support on a rotational basis to support 24x7 global customers
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- Other local benefits
Work Arrangement
Hybrid
Team
Reports to: Team Lead, Remote Support
Additional Information
- After-hours support required on a rotational basis
- Weekend support required on a rotational basis
- Global customer support responsibilities
- Hybrid work model: expected to work on-site at least Mondays, Tuesdays, and Thursdays
