Digital Trendteam is hiring a Remote Support Engineer to provide expert technical support for our Innovation Suite of products, primarily FactoryTalk Production Center/Pharma Suite and MES. You'll be the key contact resolving complex application and product issues for a global customer base.
What You'll Do
- Work with customers to resolve their application and product issues for FactoryTalk Production Center/Pharma Suite and MES.
- Create and publish knowledgebase articles, blogs, or videos for reference by customers and employees.
- Provide technical support services via phone, screen sharing, and email to Developers, System Administrators, Field Consultants, and Engineers.
- Provide after-hours and weekend support on a rotational basis to support 24x7 customers globally.
What We're Looking For
- Bachelor's Degree in Electrical or Computer Engineering, Computer Science, or other relevant degree.
- Understanding of Rockwell Software products including FactoryTalk Production Centre, Pharma Suite, Modular Framework and CPG.
- 3+ years' experience troubleshooting, implementing, and/or designing industrial process and/or automation systems.
- Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects (Apache Web-Server, Apache Tomcat, OpenDS, JBoss, Active MQ).
Nice to Have
- Knowledge of manufacturing with core tools such as Logic controller, historians, SQL, MES and ERP systems.
- Experience with Microsoft SQL Server (Configuration and development of SQL code), PostgreSQL, SSRS, Oracle RDBMS, Microsoft Office.
- Programming experience in at least one of: Visual Studio, Java, JavaScripting, Python, R, C# or C++ or equivalent.
- Familiarity with protocols such as LDAP, SSL/TLS.
- Experience with Kubernetes and Dockers.
- Knowledge of Storage Networking & Cloud Computing (Microsoft Azure or AWS).
Technical Stack
- Rockwell: FactoryTalk Production Centre, Pharma Suite, Modular Framework, CPG
- Systems & Databases: Microsoft Windows Server, Microsoft SQL Server, Relational Databases, PostgreSQL, SSRS, Oracle RDBMS
- Open-Source: Apache Web-Server, Apache Tomcat, OpenDS, JBoss, Active MQ
- Development Tools: Microsoft Office, Visual Studio, Java, JavaScripting, Python, R, C#, C++
- Networking & Cloud: LDAP, SSL/TLS, Kubernetes, Dockers, Microsoft Azure, AWS
Team & Environment
You will report directly to the Team Lead, Remote Support.
Benefits & Compensation
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment
- Company volunteer and donation matching program
- Employee Assistance Program
- Personalized wellbeing programs through OnTrack program
- On-demand digital course library for professional development
Work Mode
This is a hybrid position based in Hyderabad, India.
Digital Trendteam is dedicated to building a diverse, inclusive and authentic workplace.
