Responsibilities
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Provide technical leadership by driving excellence in operations support for all Enterprise Integration, BPM & associated services.
- Ensure due diligence is performed for all Enterprise Integration & BPM solutions including but not limited to health checks, performance review and daily maintenance tasks by building automated monitoring for all defined Operational KPIs e.g., Availability, Reliability (SLA, MTTD, MTTR & MTBF), Quality, Resource capacity utilization.
- Actively participate and contribute to the definition and execution of best-in-class Enterprise Integration architecture and technical evolution roadmap that aligns with enterprise architecture, cyber security and data privacy guidelines.
- Coordinate releases of new products and services into production, ensure alignment of all stakeholders, review runbooks and change work instructions to ensure deployment as per plan while achieving non-functional and operational requirements.
- Lead in identification of technical debt and services re-design to fix recurring production issues.
- Planning, coordinating execution and documenting the business continuity all the services in the domain to ensure disaster recovery readiness is achieved.
- Continuously evaluate the performance of the systems in the domain, review configurations and monitoring to ensure policy and technical compliance, recommend improvements and track closure.
- Engaging stakeholders across different business units on continuous service improvement initiatives within the domain, track, update on progress to closure manage any impediments.
- Maintain reports on team performance, vendor performance and system performance as well as review departmental and divisional reports especially around availability, capacity, and service management, pick out any actions that require attention and prioritize for resolution.
- Undertake supplier engagement to ensure delivery and 3rd line support objectives are met.
- People Management: Undertake regular one on ones, performance reviews, mentorship and ensure proper resource scheduling of team members to ensure optimal performance.
- Lead the team in research in new ways of operating Enterprise Integration solutions, identify opportunities for automation and spearhead the adoption of machine learning and AIOps.
