Kidde Global Solutions is hiring an Embedded Technical Support Specialist to support Walmart's national fire and life safety program as the onsite Edwards/Kidde Commercial technical resource at the Walmart Home Office. You will provide front-line technical support, assist subcontractors and Walmart teams, and help facilitate POC testing and technology trials.

What You'll Do

Perform on-site field service directly to customers regarding installing, updating, operating, maintaining, repairing, and removing equipment to meet customer requirements.
Install, test, service, and repair complex equipment to conform with company operating specifications and customer requirements.
Perform on-site preventative maintenance, routine repair, and calibration after installation.
Conduct and/or oversee equipment inspection and repair activities on a regular basis to ensure proper functioning.
Conduct and/or oversee the maintenance and analysis of equipment logs to determine equipment repair needs and required repair methods.
Support remote programming and configuration reviews.
Ensure accurate CMS (Mastermind) alarm point data.
Help facilitate POC testing and technology trials in the Walmart Technology Lab.

What We're Looking For

High School Diploma or Equivalent.
3+ years of experience working with commercial fire alarm control panels and detection products.
1+ year of experience with a Digital Multi-meter (DMM).
Ability to be on your feet for long periods of time and walk long distances.
Ability to work independently as well as in a team environment.
Ability to clearly speak and write English.
Ability to work with limited supervision and generate results with limited instructions.

Nice to Have

2-year associate's degree or higher.
NICET Fire Alarm Systems (Level 2 or higher).
Strong interpersonal skills.
Experience working in the warehousing or industrial vertical market.
Experience installing cellular or radio communicators.
Experience with Edwards products: Fireworks, Hyperspike, Modulaser.
Experience reading/editing installation or design drawings.
5+ years of field service experience.
Experience programming or troubleshooting EST4, IO/VS, Edge, or Evolve fire alarm control panels.
Experience with FireWorks Graphical Incident Management systems (stand-alone or network versions).
Experience with MN-COM1S RS232 to Ethernet Interface Module.
Experience with MN-FNS Series Ethernet Switches.
Experience with VESDA and ModuLaser aspirating smoke detection systems.
Understanding of Ohms Law.
Strong deductive reasoning skills.
Familiarity with Windows Operating Systems.
Familiarity with Fire Alarm Audio and Paging functionality.

Technical Stack

Commercial fire alarm control panels and detection products
Digital Multi-meter (DMM)
EST4, IO/VS, Edge, or Evolve fire alarm control panels
FireWorks Graphical Incident Management systems
MN-COM1S RS232 to Ethernet Interface Module
MN-FNS Series Ethernet Switches
VESDA and ModuLaser aspirating smoke detection systems
Windows Operating Systems

Team & Environment

You will be part of the Kidde Global Solutions Commercial Fire Business Unit, embedded as an onsite technical resource at the Walmart Home Office.

Benefits & Compensation

Compensation: $80,781.00 - $95,036.00
Health Coverage: Choose from three medical plans, dental, and vision options
Financial Protection: Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Life, AD&D, and Disability Insurance
Paid Time Off: Vacation, sick days, company holidays, and various leave options (parental, FMLA, etc)
Employee Support: EAP, adoption/surrogacy assistance, additional voluntary health benefits
Retirement: 401(k) plan with employer match

Work Mode

This is a hybrid position located in Bentonville, AR.

Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.