The State of Vermont is hiring an Eligibility Specialist I to serve our community by determining eligibility for public benefits and providing timely, accurate assistance to those who qualify. This position is located in the Burlington district office and works within the Economic Services Division (ESD) to support Vermonters in meeting their basic needs.
What You'll Do
- Determine eligibility for applicants based on program rules and criteria.
- Provide timely and accurate benefits to qualified individuals.
- Assist customers over the phone and in-person, offering clear guidance.
- Apply program rules to complex and dynamic real-life situations.
What We're Looking For
- A Bachelor's degree in a human service or financial field.
- OR two (2) years or more of experience in a customer service environment that included regular use of computer programs, clerical work, and data entry.
- All candidates must pass any level of background investigation applicable to the position, including Vermont and/or national criminal record checks, DMV checks, and adult and child abuse registry checks.
Team & Environment
You will be part of the Economic Services Division (ESD) within the Department for Children and Families (DCF). ESD Leadership is committed to continuously looking at ways to strengthen and support our workforce.
Benefits & Compensation
- Potential to be reclassified to Eligibility Specialist II after demonstrating advanced performance.
- Flex scheduling or alternative work schedules may be offered based on policy.
- 11 paid holidays, plus sick and vacation time.
- Excellent health, dental, and vision insurance for employees and their families, including an 80% State-paid medical premium and a dental plan at no cost for employees and families.
- Retirement plans, including a State defined benefit pension plan and a deferred compensation 457(b) plan.
- Parental leave for all new parents, including adoptions.
- Flexible Spending healthcare and childcare reimbursement accounts.
- Work/Life balance, low-cost group life insurance, and tuition reimbursement.
- Incentive-based Wellness Program and qualification for the Public Service Student Loan Forgiveness Program.
Work Mode
This position is fully onsite at our Burlington, Vermont district office.
The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion. We do not discriminate in employment on the basis of race, color, religion or belief, national or ethnic origin, sex, age, disability, HIV Status, sexual orientation, gender identity and/or expression, marital or civil union status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.
