Novartis is hiring an Executive Director, Access & Reimbursement NPS CV-East to lead a regionally aligned field team and strategy. This remote, field-based leadership role covers the East Coast territory from Maine to Georgia, including inland states like Michigan and Tennessee. You will be accountable as a national leader for Novartis Patient Support (NPS) field teams, co-creating execution strategies and delivering high business impact.
What You'll Do
- Attract, coach, and retain a high-performing team of Regional Directors and Access & Reimbursement professionals.
- Oversee recruiting, hiring, training, and staffing for the management and extended team.
- Provide frequent performance feedback and foster a team-oriented, supportive working environment.
- Oversee the performance management process and ensure fair, timely resolution of disciplinary actions.
- Foster an environment that rewards accomplishment and encourages advancement and retention.
- Create a team culture that embodies NPC Values and Behaviors and drives innovation, performance, and reputation.
- Translate national strategy to a regional level to enable appropriate execution and pull-through.
- Monitor field team operations to identify opportunities to improve efficiencies and effectiveness.
- Partner closely with the Customer Engagement Team to ensure strong collaboration and coordination of field activities.
- Integrate with Novartis leadership and collaborate across multi-functional teams including Sales, Marketing, Managed Markets, Operations, Training, Legal, and Compliance.
- Develop a strong working relationship and consistently communicate with the Novartis Program Lead at HQ.
- Elevate challenges, escalations, and delays in treatment; partner with matrix teams to resolve issues.
- Facilitate a culture of collaboration and accountability through ongoing cadence discussions with leaders and partners.
- Understand and resolve questions associated with practice and patient reimbursement issues with third-party payers.
- Identify opportunities to complement NPC capabilities to strengthen patient access to therapy.
- Collaborate with NPS Analytics to design reports and tools to monitor and achieve business objectives.
- Drive functional leadership impact across the broader cross-portfolio of NPS Access & Reimbursement Teams.
- Maintain a deep understanding of NPC policies and perform all responsibilities with integrity.
- Handle Patient Identifiable Information (PII) appropriately and ensure team compliance.
- Identify and report adverse events via established Novartis systems.
What We're Looking For
- Minimum of a bachelor’s degree.
- Minimum of 10 years in reimbursement, contract strategy, managed care, sales/marketing or a related field.
- At least 5 years leading a regional or local team and managing multiple stakeholders.
- Experience working with highly complex practices and health systems to establish access and acquisition pathways.
- Strategic account management experience using a proactive approach to anticipate access hurdles.
- Deep expertise integrating manufacturer-sponsored patient support programs.
- General knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail).
- Experience with specialty products acquired through specialty pharmacy networks and buy-and-bill processes, including acquisition, billing, coding, claims processing, and reimbursement.
- Possess a strong understanding of Commercial payers, Medicare plans, and state Medicaid in the geographic region.
- Proven track record building and motivating teams.
- Past success in the execution of launch strategies and plans.
- Strong verbal and written communication skills.
- Proven, successful history in a leadership and motivational role.
- Must live within the assigned territory (East Coast from Maine to Georgia, including Michigan and Tennessee) or close to a major airport near the geography.
- Ability to travel as required, potentially on short notice.
- Driving is an essential function of this role; must have a fully valid and unrestricted driver’s license.
Nice to Have
- Advanced degree preferred (Majors preferred: Sciences, Business, Pharmacy, and Healthcare).
Team & Environment
You will be the national leader for regionally aligned Novartis Disease Area Access & Reimbursement field teams, managing a team of Regional Directors and Access & Reimbursement professionals. The team culture emphasizes a culture-forward, values-driven mindset focused on innovation, performance, and reputation.
Benefits & Compensation
- Compensation range: $214,900.00 - $399,100.00 per year.
- Full range of medical, financial, and/or other benefits.
- 401(k) eligibility.
- Various paid time off benefits, including vacation, sick time, and parental leave.
- Sign-on bonus, restricted stock units, and discretionary awards may be included.
Work Mode
This is a remote position. You must be located and work from the assigned East Coast territory from Maine to Georgia, including Michigan and Tennessee.
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
