Sur is hiring an Ecommerce Customer Service Representative to ensure our customers experience a seamless, high-performing, and brand-aligned shopping journey. In this role, you will support day-to-day eCommerce operations, store optimization, and cross-functional coordination to drive performance and satisfaction.

What You'll Do

Lead customer onboarding for new ecommerce clients, ensuring smooth Shopify setup, configuration, and launch readiness.
Provide day-to-day customer service support, resolving order, platform, and account-related inquiries quickly and professionally.
Serve as a primary point of contact for clients, partnering closely with the CS and sales team to ensure high satisfaction and retention.
Manage time-sensitive requests in a fast-paced, high-volume ecommerce environment.
Identify process gaps and proactively improve workflows to enhance onboarding efficiency and overall customer experience.

What We're Looking For

C1/C2 level English proficiency or equivalent.
4+ years hands-on experience with Shopify.
5-10 years of experience in eCommerce customer success or onboarding.

Nice to Have

Experience supporting mid-to-large ecommerce businesses (ideally $50M+ annual revenue) or working within sophisticated, process-driven organizations.