Mercier Consultancy is hiring a Dutch Speaking Remote Support Specialist based in Greece. You will be responsible for providing outstanding technical support and solutions to Dutch-speaking clients, troubleshooting issues efficiently, and collaborating with the team to resolve complex problems.

What You'll Do

Deliver high-quality technical support to clients through phone, email, and chat in Dutch.
Troubleshoot technical issues related to software, hardware, and services efficiently.
Document all customer interactions and solutions accurately in customer support systems.
Collaborate with team members to escalate complex problems that require additional expertise.
Advise clients on utilizing products effectively and share best practices.
Solicit feedback to help improve service quality and enhance client satisfaction.
Participate in continuous training to remain informed about new technologies and product updates.

What We're Looking For

Fluency in Dutch and English, both written and spoken.
Strong analytical skills for effective problem-solving and troubleshooting.
Excellent communication skills aimed at providing top-notch customer support.
Meticulous attention to detail with strong organizational skills to manage varied requests.
Self-driven and capable of working independently in a remote setting.
Willingness to accommodate flexible working hours based on client demands and time zones.