Mercier Consultancy is hiring a Dutch Speaking Remote Support Specialist based in Greece. You will be responsible for providing outstanding technical support and solutions to Dutch-speaking clients, troubleshooting issues efficiently, and collaborating with the team to resolve complex problems.
What You'll Do
- Deliver high-quality technical support to clients through phone, email, and chat in Dutch.
- Troubleshoot technical issues related to software, hardware, and services efficiently.
- Document all customer interactions and solutions accurately in customer support systems.
- Collaborate with team members to escalate complex problems that require additional expertise.
- Advise clients on utilizing products effectively and share best practices.
- Solicit feedback to help improve service quality and enhance client satisfaction.
- Participate in continuous training to remain informed about new technologies and product updates.
What We're Looking For
- Fluency in Dutch and English, both written and spoken.
- Strong analytical skills for effective problem-solving and troubleshooting.
- Excellent communication skills aimed at providing top-notch customer support.
- Meticulous attention to detail with strong organizational skills to manage varied requests.
- Self-driven and capable of working independently in a remote setting.
- Willingness to accommodate flexible working hours based on client demands and time zones.
Nice to Have
- Prior experience in a remote support or customer service role.
- Experience with remote support tools and helpdesk software.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position based in Greece.
