Patrique Mercier Recruitment is looking for a Dutch-speaking Customer Service professional to support the Tourism industry. In this remote role based in Greece, you will engage with Dutch-speaking customers to assist with travel inquiries, reservations, and support, ensuring an enriching customer experience.
What You'll Do
- Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries related to tourism products and services.
- Provide detailed information about travel destinations, accommodations, and activities to enhance the customer experience.
- Assist customers in planning their trips, making reservations, and providing support during their journeys.
- Resolve any issues or complaints promptly, ensuring a high level of customer satisfaction.
- Document customer interactions and feedback in the CRM system for tracking and service improvement purposes.
- Work collaboratively with team members to identify opportunities for enhancing service quality and customer satisfaction.
- Stay informed about tourism trends and product offerings to provide knowledgeable assistance.
What We're Looking For
- Fluency in Dutch, both spoken and written, is essential.
- Strong dedication to customer service and a passion for the tourism industry.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple inquiries and work effectively in a remote environment.
- A proactive and friendly attitude with strong problem-solving abilities.
- Must hold an EU passport.
Nice to Have
- Prior experience in a customer service role, particularly in tourism or hospitality.
- An enthusiasm for travel and knowledge of popular destinations.
Benefits & Compensation
- Attractive Salary
- Flight, hotel and airport taxi pre paid
- 13th & 14th month salary per year
- Paid training & career development
- 50 euros food vouchers
- Other perks
Work Mode
This is a fully remote position based in Greece. The role is open to candidates globally.
