Mercier Consultancy MD is looking for a Dutch Speaking Customer Service Representative to join the team supporting a leading online bank. In this remote role based in Greece, you will be the primary point of contact for clients, managing their banking inquiries and ensuring a high-quality service experience in Dutch.

What You'll Do

Manage customer inquiries related to online banking services, accounts, and transactions via phone, email, and chat in Dutch.
Provide accurate information regarding account management, technical support, and banking products.
Assist clients with troubleshooting issues related to online banking platforms.
Handle customer complaints and resolve issues promptly.
Document all customer interactions accurately in the CRM system.
Collaborate with internal teams to address customer needs and improve service quality.
Stay informed about new banking features and industry regulations.

What We're Looking For

Fluency in Dutch, both written and spoken.
Previous experience in customer service.
Strong communication skills with a customer-centric attitude.
Proficient problem-solving abilities.
Ability to work independently and manage multiple inquiries in a remote work environment.
Availability to work flexible hours, including evenings and weekends.

Nice to Have

Knowledge of English.
Previous experience in the banking or financial sector.
Familiarity with banking software and customer relationship management (CRM) tools.