Mercier Consultancy is looking for a Dutch Customer Service Representative to deliver outstanding support to our Dutch-speaking clientele. In this remote role based in Greece, you will be the primary contact for customer inquiries and issues, ensuring a high-quality service experience and contributing to the team's success.
What You'll Do
- Offer outstanding customer service in Dutch through phone, email, and chat.
- Address customer inquiries regarding products and services.
- Resolve customer complaints and concerns.
- Accurately document customer interactions.
- Collaborate with team members to improve service delivery.
- Stay updated on company offerings and policies.
- Participate in training sessions.
What We're Looking For
- Fluency in Dutch and English.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Customer-oriented mindset.
- Ability to work independently and manage time in a remote environment.
- Motivation to work remotely from Greece while being part of a team.
- Flexibility to work varied hours, including evenings and weekends.
Nice to Have
- Previous experience in customer service.
- Basic computer skills and familiarity with customer service software.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This position is a remote role requiring you to work from within Greece.
