Mercier Consultancy is looking for a Dutch Customer Care Advisor for Fashion Retail to provide outstanding customer support to our Dutch-speaking clientele. You will play a vital part in ensuring customer satisfaction and enhancing their shopping experience.

What You'll Do

Provide top-notch customer service in Dutch through phone, email, and live chat.
Assist customers with inquiries related to fashion products, order tracking, and store policies.
Educate customers on product selections and current fashion trends.
Document and manage customer interactions in our CRM platform to ensure timely follow-ups.
Address customer complaints and issues promptly, escalating as necessary.
Collaborate with team members to maintain a high level of service quality.
Stay up-to-date with the latest fashion trends and product knowledge to better assist customers.

What We're Looking For

Fluency in Dutch (written and spoken) is mandatory.
Strong communication skills with a genuine passion for customer care.
Ability to juggle multiple tasks and remain calm under pressure.
Proficient in utilizing computers and online communication platforms.
A keen eye for fashion trends and a positive, energetic approach to customer interactions.

Nice to Have

Knowledge of English is an asset.
Previous experience in customer service, particularly in retail or fashion, is preferred.
Familiarity with CRM systems and online customer support tools is a plus.