Optum Tech (UnitedHealth Group) is looking for a Document Composition Administrator II to design processes, implement projects, and develop innovative solutions for customer communications. You will analyze business requirements, manage multiple work efforts, and ensure consistency across our document composition systems.
What You'll Do
- Lead efforts to ensure appropriate understanding of business requirements.
- Analyze needs to determine the best implementation approach, considering immediate needs and future maintenance.
- Manage multiple work efforts, sometimes with conflicting priorities.
- Apply root cause analysis and determine next steps based on findings.
- Follow standardized processes for managing add/change requests in the letter generation system.
- Collaborate with other Document Composition Administrators on letter template design and development.
- Develop new templates and/or change templates for approved letter requests.
- Leverage functionality of the letter generation tool to reuse templates and variable text where appropriate.
- Thoroughly test additions/changes and present completed templates to business owners for acceptance and sign-off.
- Promote tested letter templates to production and communicate changes to end users.
- Analyze inventory and identify opportunities to streamline, decommission, or combine items.
- Summarize results and recommendations and present findings to the lead.
- Ensure consistency in library structure, letter template naming conventions, and variable usage and naming.
- Construct complex logic statements and table retrieval logic to accommodate dynamic business rules.
- Maintain enterprise-level branding rules applied to all letters.
- Assist with the development and maintenance of user and workgroup security.
What We're Looking For
- 5+ years of related experience with customer communications management (CCM) tools.
- 5+ years of experience with one or more of the following applications where logic statements are applied to solve business rules: SQL, Quadient, Client Letter, MS Access, Crystal Reports, ETL tools.
- 5+ years of experience with MS Word.
- Understanding of computer science and coding concepts, math, accounting and/or financial principles.
- Proven solution-oriented business analysis background.
- Currently employed by UHG or are currently working as a contractor placed at UHG or one of its subsidiaries or affiliates.
Nice to Have
- 5+ years of experience with Client Letter.
Technical Stack
- SQL
- Quadient
- Client Letter
- MS Access
- Crystal Reports
- ETL tools
- MS Word
Benefits & Compensation
- Salary range: $91,700 to $163,700 annually.
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401k contribution.
Work Mode
This is a hybrid role based in the United States.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
