OnePay is seeking a Disputes Operations & Strategy leader to manage day-to-day operations and execute the overall strategy for dispute-related workflows and servicing. You will deliver simple, scalable, and customer-focused solutions to improve disputes operations and tooling to reduce regulatory, operational, and fraud risks.

What You'll Do

Manage daily back office operations for disputes workflows across debit and card products.
Be a subject matter expert who can review and resolve escalations that require advanced investigations.
Identify opportunities, build business cases, and prioritize initiatives to improve quality and efficiency.
Perform root cause analysis when issues arise and create quick workarounds while driving permanent solutions.
Work with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing.
Deliver on operational strategy initiatives and optimize case management systems.
Communicate plans, progress, and decisions to internal stakeholders and executives.

What We're Looking For

5+ years as an operations leader in the disputes/fraud space.
Experience managing large back office operations and BPO vendors.
Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard).
Working knowledge of regulatory requirements (Regulation E and Regulation Z).
Comfortable managing competing priorities and urgent requests.
An act-like-an-owner mentality with a bias toward taking action.
A high level of integrity and ability to manage sensitive information.
Self-motivated, analytical thinker with exceptional attention to detail.

Company Culture

Our team is ready to run, hungry and driven by urgency. We are exceptional at what we do, with low ego, and comfortable operating in motion.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.