AdaptHealth LLC is hiring a Dispatcher to be responsible for routing all orders for regional branch deliveries and coordinating delivery schedules with operations staff to achieve timely delivery goals. In this role, you will use IT systems to document patient communication and assign appropriate delivery loads to staff.
What You'll Do
- Manage every ticket (delivery, pick-up, service) daily, creating sensible routes for each Medical Equipment Technician and ensuring all stops are completed.
- Clear all routes daily with delivery technicians to confirm stop completion.
- Address non-printed orders to determine their status.
- Screen every ticket for mistakes and address these with Management or the responsible party.
- Create routes for delivery technicians that meet customer or referral source expectations while operating within budget.
- Develop and communicate best practices for handling incomplete orders.
- Make outbound calls to customers and patient service technicians for scheduling and routing with a focus on extraordinary customer care.
- Partner with teams entering tickets to verify delivery details, communicate issues, and create solutions.
- Verify delivery/pick up details and communicate that information to patient service technicians and couriers.
- Progress toward positively impacting regional goals such as productivity, decreasing cost per delivery, and decreasing mileage per route through efficient routing.
- Track all orders, confirm daily deliveries, and follow up on appropriate timeframes.
- Ensure confidentiality of patient care information and documentation.
- Document patient communication regarding deliveries, achieving 98% compliance or showing steady progression.
- Develop a working knowledge of current HME products, services, and applicable governmental regulations.
- Become familiar with all personal safety and infection control practices and procedures.
- Account for all tickets, create routes, clear routes, and ensure all stops are completed.
- Develop best practice processes and procedures for categories including zoning, routing/re-routing, dispatching, staging, loading/unloading, handling emergencies, same-day orders, and modes of delivery.
What We're Looking For
- Strong decision-making skills.
- Analytical and problem-solving skills with attention to detail.
- Ability to adapt and be flexible in a rapidly changing work environment.
- Strong verbal and written communication.
- Excellent customer service skills.
- Proficient computer skills and knowledge of Microsoft Office.
- Ability to prioritize and manage multiple tasks.
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
Technical Stack
- Microsoft Office
Team & Environment
You will report to the Department Manager.
Work Mode
This is a fully remote position for remote workers.
AdaptHealth LLC is an equal opportunity employer.
