Race Communications is hiring a Dispatcher 1 to be the central hub for field service coordination. In this remote role, you will manage the deployment of resources to meet customer needs, ensuring efficient and timely service delivery.
What You'll Do
- Process the received queue and schedule customers for installation.
- Review and process preorders and schedule customers for installation.
- Receive incoming service requests from customers.
- Assign appropriate technicians based on skills, availability, and location.
- Maintain accurate records of service calls, including details and technician information.
- Monitor service calls to ensure timely resolution and escalate issues as needed.
- Coordinate with other departments to meet service level agreements.
- Maintain records of technician availability and adjust schedules when necessary.
- Perform administrative tasks related to dispatch operations such as data entry, filing, and report generation.
- Ensure compliance with company policies and procedures related to service calls, technician safety, and customer service.
- Continuously monitor dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction.
What We're Looking For
- Eligibility for US Employment without sponsorship.
- Minimum of 18 years of age.
- Minimum of 0-1 years’ Salesforce or equivalent experience.
- Ability to type at least 40 words per minute, certification required.
- Familiarity with dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations.
- Understanding of safety regulations and industry best practices related to field service operations and logistics management.
- Proven geographical knowledge of service area and ability to read maps.
- Ability to work flexible hours, including evenings and weekends, as scheduled.
- Ability to effectively communicate in English, including speaking, reading, writing, and comprehension.
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications.
- Functional use of common office equipment, computers, and office software.
Nice to Have
- High School Diploma or GED or equivalent combination of education and experience.
- Minimum of 0-1 years’ experience in dispatch operations, preferably in the telecom industry.
- Proficiency in Spanish Language.
Technical Stack
- Salesforce or equivalent
- MS Office applications (Teams, Word, Excel, PowerPoint)
- Teleconferencing applications
- Dispatch software and tools
Team & Environment
You will join a collaborative team environment, working with external service representatives and internal team members across teams and levels.
Benefits & Compensation
- Compensation: $18 to $20 per hour
- 100% company-paid medical and dental insurance (starting the 1st of the month following start date).
- Free fiber internet service for all employees living in the service area.
- PTO (vacation, sick).
- 11 paid holidays.
- Paid birthdays.
- 401k matching (4%).
Work Mode
This is a fully remote position. Candidates must reside in one of the following states: California, Colorado, Florida, Missouri, Nevada, Oregon, Indiana, or Illinois.
Race Communications is an equal opportunity employer.
