The Director of Technical Consulting will lead Ramp's post-sales Technical Consultant organization, driving customer onboarding, activation, and long-term success. This role is responsible for scaling the technical consulting function, guiding integration workflows, and serving as a technical and financial thought leader across customer engagements and internal teams.
What You'll Do
- Own and lead Ramp’s full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp’s strategic goals
- Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs
- Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals
- Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp
- Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling
- Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices
- Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated
What We're Looking For
- 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles
- 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment
- Bachelor’s degree in computer science, engineering, business, finance, accounting, or a related field
- Proficiency in IdP, HRIS, and/or ERP solutions
- Exceptional communication, organizational, and project management abilities
- Strong skills in engineering, system design, and technical specification writing
- A proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment
- Proven ability to lead and inspire a team, driving results and fostering a collaborative culture
Nice to Have
- Expertise in accounting systems, controllership needs, and finance/accounting workflows
Technical Stack
- IdP
- HRIS
- ERP solutions
- accounting systems
Team & Environment
- Lead the full Technical Consultant team
- Part of the Technical Consultant organization within post-sales function
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Work Mode
Relocation support provided to NYC or SF; centralized home-office equipment ordering suggests remote flexibility, but role likely centered in these cities.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
