Hilton is looking for a Director, Sales Luxury Business Development to join the Americas Hilton Worldwide Sales Luxury Team. In this role, you will oversee the strategy to develop new accounts and business opportunities for Hilton's growing portfolio of luxury brand properties. You will leverage your expertise to identify unmanaged accounts, analyze their revenue potential, and convert them into new business.
What You'll Do
- Identify new luxury group customers and generate business opportunities from unmanaged accounts across all market segments.
- Qualify potential customers through 3rd party resources, solicitation, social media, industry events, and email.
- Manage leads through the sales pipeline in collaboration with luxury property sales teams to maximize conversion.
- Develop and implement business development strategies to achieve growth and organizational goals.
- Create new hotel customer engagement events targeting unmanaged accounts with qualified luxury group revenue opportunity.
- Attend networking events and trade shows to build relationships and generate leads.
- Lead the Hilton Luxury Brand Education series for new customers.
- Organize high-touch personalized FAM trips focused on new business accounts.
- Attract new customers via elevated brand messaging on social channels using luxury-focused content via Sprinklr.
- Utilize Salesforce to manage customer connections, document sales activity, and track results.
- Conduct comprehensive market research to identify potential clients and emerging luxury market trends.
- Engage with clients to connect with decision makers and qualify potential business opportunities.
- Collaborate with Hilton Worldwide Sales and partners to provide total client solutions, demonstrating a 'One-Team' commercial culture.
- Partner with the Sales Performance Management and HWS Business Development team to agree on parameters for graduating accounts from unmanaged to managed.
- Partner with hotels to ensure full alignment, shared competitive sales intelligence, and active engagement.
- Support customers and hotels in the sales process, industry visibility and education, and participation in Hilton meetings and conferences.
What We're Looking For
- Five (5) years of professional experience in upper upscale and/or Luxury Group Sales, either on-property or above property sales.
- Three (3) years of new business account development experience.
- In-depth knowledge of the Hospitality Travel industry.
- Experience collaborating with teams on accounts.
- Proficiency in Word and Excel (can understand and maintain spreadsheets).
- Ability to travel up to 35-40% of the time, including working outside of traditional working hours.
Nice to Have
- BA/BS bachelor's degree.
- Ten (10) years of global luxury hospitality sales experience.
Technical Stack
- Word
- Excel
- Salesforce
- Sprinklr
Team & Environment
You will be part of the Americas Hilton Worldwide Sales Luxury Team and report to the Managing Director of Luxury Sales - Americas.
Benefits & Compensation
- Compensation range: $110,000 – $175,000.
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night.
- Hilton Shares: employee stock purchase program (ESPP) - purchase Hilton shares at a 15 percent discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Mental health resources including free counseling through Employee Assistance Program.
- Paid Time Off (PTO).
- Leadership development opportunities and programs.
- Medical and prescription drug coverage, dental coverage, vision coverage.
- Life insurance, short-and long-term disability insurance.
- 401(k) savings plan.
- 20 days of paid time off accruing over first year, increasing to 25 days after one year.
- Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents.
- 10 paid holidays and 2 floating holidays.
- Up to 5 bereavement days.
- Flexible spending accounts, health savings account.
- Educational assistance program, adoption assistance, backup childcare program.
- Pre-tax commuter benefit and travel discount.
Work Mode
This is a virtual/remote position.
Hilton is an award-winning workplace committed to diversity and inclusion. We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.
