ServiceNow is looking for a Director, Renewal Sales EMEA South to drive our renewals strategy and execution. You will partner with Sales leadership to guide conceptualization and implementation of region-specific renewal strategies, securing a sustainable renewal pipeline with enterprise customers.
What You'll Do
- Partner with Renewals leaders on refining our renewals strategy and engagement with Sales teams.
- Ensure that Renewal procedures are understood and implemented across the teams.
- Manage the renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals.
- Partner with Sales leadership to ensure understanding of our go-to-market for sales/renewals programs.
- Provide role clarity for team members and link departmental goals to the larger organization.
- Provide summaries of performance metrics that help the sales organization focus on renewals execution, customer success and account planning.
- Engage with the operations team to establish analysis of trends and performance to identify greater efficiencies.
- Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners.
- Assist Sales or Renewals reps and leadership with renewals negotiations.
- Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance.
- Partner with the broader Renewals organization to create global programs that ensure continued success.
What We're Looking For
- 10+ years of progressive experience in Renewals, Sales or Customer Success leadership – preferably in a SaaS environment.
- 3+ years success leading a team or other managers.
- Experience scaling teams.
- Experience creating employee-focused programs to increase engagement.
- An understanding of enterprise software selling processes.
Nice to Have
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Team & Environment
You will lead a renewal team, partnering with multiple Sales leaders to develop the renewal strategy and processes.
Work Mode
This role follows a hybrid work mode and is based in the EMEA - Europe, Middle East and Africa region.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
