Remote - USA Hybrid Full-time USD 200,000 – 250,000 / year

Flock Safety is hiring a Director, Product Management - Operations

Responsibilities

  • Lead product strategy across implementation, delivery, customer experience, and supportability domains.
  • Develop and execute a unified end-to-end product vision for operations.
  • Enhance decision-making across teams through structured collaboration.
  • Improve operational efficiency by redesigning workflows, integrating automation, and adopting practical AI solutions.
  • Manage and mentor a team of product managers.
  • Guide strategic tradeoffs at the portfolio level to align with business goals.
  • Collaborate with engineering, AI/data science, and applications teams to translate business needs into measurable results.
  • Report directly to the Vice President of Product Platform.
  • Build strong relationships with senior leaders in operations and related functions.
  • Establish a consistent operational rhythm for updates, decisions, and cross-team coordination.
  • Conduct a comprehensive onboarding review across all operations-related product areas.
  • Evaluate the end-to-end permitting process, identifying systems, handoffs, and key pain points.
  • Define a clear engagement model with AI/data science and applications teams for intake and prioritization.
  • Secure alignment among stakeholders on permitting pilot strategy, architecture, and key milestones.
  • Turn initial workflow assessments into a detailed action plan with scope, owners, dependencies, and success metrics.
  • Implement a unified cross-functional planning process to improve planning accuracy and communication consistency.
  • Lead integrated planning across operations product lanes with defined priorities and tradeoffs.
  • Ensure engineering, product, and operations teams are aligned on short-term objectives and decision ownership.
  • Deliver a significant milestone in permitting automation, including a live pilot in at least one jurisdiction.
  • Create a scalable model for expanding permitting automation to additional regions.
  • Serve as the primary product liaison for operations leadership, providing reliable communication and decision support.
  • Strengthen the long-term collaboration model between product, AI/data science, and applications teams.
  • Publish a forward-looking roadmap highlighting opportunities for operational improvements through automation, AI, and workflow optimization.

Benefits

  • Flexible paid time off with no accrual system, plus 11 company-recognized holidays.
  • Fully employer-paid medical, dental, and vision insurance plans, including a matched health savings account.
  • Twelve weeks of fully paid parental leave, with birthing parents eligible for an additional six to eight weeks for recovery.
  • Access to fertility, adoption, and surrogacy benefits with a lifetime maximum of $50,000 through Maven.
  • Mental health support via Spring Health, including therapy, coaching, medication management, and digital tools.
  • Caregiver assistance program offered in partnership with Cariloop.
  • One-on-one tax advisory sessions for equity-related matters through Carta.
  • Four employee resource groups: Women of Flock, Flock Proud, LEOs, and Melanin Motion.
  • Monthly $150 stipend to support remote work expenses.
  • Annual $300 allowance for productivity and personal development platforms such as Audible, Calm, Masterclass, or Duolingo.
  • One-time $750 reimbursement for setting up a home office.

Work Arrangement

Hybrid

Team

Leads a team of product managers and works closely with engineering, AI/data science, and applications teams. Reports to the VP of Product Platform.

Other

  • The company supports remote work and encourages applications from highly qualified candidates across the United States.
  • This is an equal opportunity employer committed to diversity and inclusion.
  • Disability accommodations are available upon request through recruiting@flocksafety.com.
  • Candidates should be aware that fraudulent job offers may circulate; official communications originate only from @flocksafety.com email addresses.
  • No payment or sensitive personal information is ever requested during the hiring process.

Not specified

About company
Flock Safety
Flock Safety is the leading safety technology platform that connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. The company provides a hardware and software suite for proactive crime prevention and security, delivering real-time intelligence while prioritizing privacy and responsible innovation.
All jobs at Flock Safety Visit website
Job Details
Department Product
Posted 17 days ago