Responsibilities
- Responsible for financial performance of service offerings across a set of strategic client accounts
- Manages forecasting at the account level, ensuring reliable revenue and margin estimates for both committed and potential work
- Monitors delivery performance across the portfolio, verifying adherence to project scope, timelines, budgets, and client goals
- Implements strategies to increase profitability through cost control, efficient resource allocation, and early risk identification
- Develops and executes plans to expand service adoption within existing accounts through targeted growth initiatives
- Builds and maintains high-level client relationships and serves as the top point of contact for issue escalation
- Collaborates with sales leaders, account managers, and delivery teams to align business objectives with operational execution
- Conducts regular account performance reviews using data dashboards and analytical insights
- Ensures effective governance across programs, including oversight of risks, issues, and interdependencies
- Works with sales, legal, and finance teams on pricing, contract design, proposals, and conflict resolution
- Leads efforts to improve service quality, delivery efficiency, and overall client satisfaction
- Serves as executive sponsor for service engagements within designated client accounts
- Supervises direct and indirect team members, including program and project management staff
Work Arrangement
Remote — Sacramento
Work Arrangement
Remote (City/Region) — Sacramento
