Sanofi is looking for a Director, Patient Support Services – Dupixent Field Operations Lead to provide strategic and operational leadership for field-facing activities and vendor collaboration. In this role, you will be responsible for driving excellence in customer experience, managing field inputs, and ensuring seamless coordination between internal teams, external vendors, and specialty pharmacies.
What You'll Do
- Serve as the primary field operations lead for Dupixent PSS, acting as the central point for Field Reimbursement Managers (FRMs) regarding communications, escalations, and training content.
- Synthesize input from the field and HUB operations to identify and prioritize issues (tech, performance, training, program design) and work collaboratively to determine solutions.
- Act as the primary integration point between the HUB, the Field, and DMW HQ Strategy and Operations.
- Conduct regular on-site meetings with hub vendor to ensure alignment, issue resolution, and ongoing performance monitoring.
- Ensure compliance and confidentiality of Protected Health Information (PHI).
- Lead on-site issue resolution efforts between vendors and customers, acting as the face of Dupixent PSS operations in the field.
- Represent Dupixent PSS Operations as the hub lead for Specialty Pharmacy and/or Payer meetings, ensuring coordination and follow-through on action items.
- Drive customer experience insights generation through 40–60% travel, including field visits, customer meetings, and pilot program evaluations.
- Monitor and support pilot initiatives, ensuring timely feedback loops and operational readiness for broader implementation.
- Collaborate cross-functionally with internal stakeholders (FRMs, Sales, Marketing, Compliance, Legal, etc.) and external partners.
- Deliver updates and insights to senior leadership, highlighting trends, risks, and opportunities for improvement.
- Act as a culture role model by demonstrating inclusive and supportive leadership qualities.
What We're Looking For
- Bachelor’s Degree
- A minimum of ten (10) years of relevant work experience
- A minimum of five (5) years of Patient Support Services experience
- Experience managing vendor relationships and resolving operational issues in real-time
- Strong communication and presentation skills, with the ability to influence across matrixed teams
- Proven ability to manage multiple projects and priorities independently
- Ability to travel 40–60% of the time
Nice to Have
- Previous experience in bio-pharmaceutical commercial roles, especially in patient support or field reimbursement
- Experience working with PHI and understanding of HIPAA compliance
- Strong analytical and problem-solving skills
- Experience leading cross-functional initiatives involving specialty pharmacies and hub vendors
Team & Environment
You'll report to the Senior Director, Dupixent Patient Support Services Operations.
Benefits & Compensation
- Compensation: $172,500.00 - $249,166.66
- High-quality healthcare, prevention and wellness programs
- At least 14 weeks’ gender-neutral parental leave
- Opportunities for promotion or lateral move, at home or internationally
- Rewards package that recognizes contribution and amplifies impact
Work Mode
This is a remote position. Candidates located in Dallas, TX or Fort Worth, TX are preferred.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
