Oura is looking for a Director, Partner Success to own the partner lifecycle after deal signature and build the function from the ground up. You will drive performance management, lead scalable processes, and ensure our partnerships deliver value to our members.
What You'll Do
- Take handoff from SW/HW Directors at signature and lead the journey through onboarding, launch, optimization, renewal, and expansion.
- Serve as the primary point of contact for ecosystem partners on performance, operations, and ongoing collaboration.
- Design and implement standard playbooks for onboarding, launch readiness, in-life support, and QBR/MBR rhythms across partner tiers utilizing AI tools.
- Segment partners into clear tiers (e.g., strategic, growth, self-serve) and align level of support, governance, and expectations.
- Work closely with RevOps/Operations to define processes, tooling, and reporting that scale.
- Define and manage scorecards and KPIs for each partner (attach rate, multi-connected %, revenue, engagement, NPS, support metrics).
- Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations.
- Identify underperforming partnerships early and lead structured turn-around plans or managed wind-downs.
- Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes.
- Influence Ecosystem primitives, motions, and surface roadmap based on market performance and friction points.
- Help markets (e.g., Women’s Health) understand how ecosystem partnerships are performing within their segments.
- Partner with Legal, Security, and Clinical/Regulatory teams to ensure live partnerships operate within approved guardrails (data sharing, privacy, SLAs, reporting).
- Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience.
- Establish a culture of proactive problem-solving, data-driven decisions, and high-quality communication with partners and internal teams utilizing AI tools.
What We're Looking For
- 8–10+ years in Customer/Partner Success, Account Management, Strategic Partnerships, or Operations in health tech, SaaS, platforms, or similar.
- Experience owning post-sales performance for complex, multi-stakeholder partnerships or enterprise customers.
- Strong comfort with data and analytics: can work with RevOps/Data to define metrics, interpret dashboards, and turn insights into action.
- Demonstrated ability to build or mature Partner Success/CS functions (playbooks, tiering, QBRs, health scoring, tooling).
- Outstanding communication skills: translate complex concepts into crisp narratives for execs, partners, and cross-functional peers.
- Proven track record leading matrixed initiatives across Product, Engineering, Marketing, Sales/BD, and Operations.
- High integrity around privacy, security, and member trust.
- Fluency with the latest AI tools and building solutions for partner enablement to drive revenue per head efficiency.
- A driven, self-starting mindset, comfortable with ambiguity, energized by building from zero to one.
- A passion to make health a daily practice for millions of people worldwide.
Nice to Have
- Background in wearables, healthcare, pharma, diagnostics, or regulated data environments, especially where data sharing and outcomes measurement matter.
- Experience supporting both D2C and B2B/B2B2C partnerships.
- Familiarity with tools like AI agents (Claude, OpenAI, Gemini) and CRM tools (Hubspot).
Technical Stack
- AI tools
- CRM tools (e.g., Hubspot)
Team & Environment
You will work hand-in-hand with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders.
Benefits & Compensation
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
- Compensation: Region 1: $200,600 - $236,000; Region 2: $182,750 - $215,000; Region 3: $164,900 - $194,000
Work Mode
This role is remote-friendly and open to candidates in North America.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
