Kin Insurance is hiring a Director, Operations Training

At Kin Insurance, we’re redesigning insurance to be smarter, faster, and centered on the customer. We’re seeking a Director of Operations Training to design, implement, and oversee comprehensive training programs for our Sales and Customer Service agents. You will build and lead a department focused on producing the strongest sales agents in the industry, responsible for onboarding, team development, performance measurement, and aligning training with business goals.

What You'll Do

• Design and facilitate onboarding programs rooted in adult learning principles for Sales and Customer Service new hires.
• Lead live workshops, coordinate role-plays, and partner with instructional designers to refresh core content.
• Oversee a team of seven, providing direction, coaching, and development.
• Drive multiple training projects from concept to delivery, managing timelines, delegating responsibilities, and tracking results.
• Own performance measurement by establishing KPIs, analyzing outcomes, and optimizing programs to close gaps.
• Work closely with Sales and Customer Service leadership to align development plans with business goals.
• Consult with stakeholders on program strategy and shape a roadmap for future enablement efforts.

What We're Looking For

• Proven track record in designing and facilitating remote sales onboarding curriculum and training programs.
• 7+ years of experience in training and development.
• At least 3 years in a Director-level role.
• Experience managing a Learning Management System (LMS).
• Strong project management skills with ability to manage timelines, resources, and competing priorities.
• Exceptional facilitation, communication, and presentation skills.
• Proven ability to gather insights from subject matter experts and translate them into effective learning experiences.
• Ability to thrive in a fast-changing environment while maintaining a results focus.
• Strong delegation and leadership abilities.

Nice to Have

• Experience with Workday LMS and Rise 360.

Team & Environment

You will lead a team of seven, working closely with Sales and Customer Service leadership in a forward-thinking, inspired environment.

Benefits & Compensation

• Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options.
• Employee Assistance Program.
• Elective voluntary benefits: accident insurance, hospital indemnity, critical illness, legal assistance, pet insurance.
• Competitive salary and company equity through Restricted Stock Units (RSUs).
• 401K with company match of up to 4% of eligible earnings.
• Flexible PTO for exempt employees (employees typically take 15-20 days annually).
• 8 company-observed holidays.
• Paid parental leave: 100% salary continuation up to 14 weeks for birthing parents, 8 weeks for non-birthing parents.
• Continuing education and professional development opportunities.
• Eligible for additional compensation annually through Kin Leadership Incentive Plan.

Work Mode

This is a local-country position, open to candidates in the following states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WI.

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.