Compa is hiring a Director of Technical Services

🚀 About Compa Compa is a venture-backed SaaS startup revolutionizing the future of compensation. In today's wild job market—with hiring hurdles, accountability pressures, and AI reshaping everything—companies need razor-sharp data to stay ahead of industry shifts, competitive landscapes, and cost dynamics. We've built the premier real-time compensation data platform that delivers top-tier compensation intelligence to leading enterprise teams. We're a compensation intelligence company designed to supercharge enterprise compensation teams in the AI era. Our customer roster? Just a few little names like Apple, NVIDIA, Tesla, Mastercard, T-Mobile, Sanofi, Moderna, and Gilead Sciences. No big deal. 😉 The Role: As Director of Technical Services, you'll spearhead world-class technical onboarding, support, and strategic advisory services for our enterprise customers. This isn't your average role—it's a high-octane blend of customer success, technical wizardry, and operational leadership. You'll transform our team from reactive support to proactive partnership, using data as your secret weapon to monitor usage, optimize performance, and prevent churn before it even thinks about happening. In this role, you will: - Lead and mentor a killer team across technical account management, implementation, and solution architecture - Drive proactive customer health monitoring, performance analysis, and usage optimization - Develop and deliver technical onboarding, re-onboarding, and custom workshops that deepen customer engagement - Collaborate with Sales and Insights to spot expansion opportunities and shrink time-to-value - Boost CSAT, NPS, and renewal rates through operational rigor and relentless customer advocacy - Handle complex technical escalations with urgency, empathy, and crystal-clear communication - Be the "voice of the customer" internally, influencing our product roadmap - Build systems, processes, and knowledge bases that enable consistent, white-glove service at massive scale Minimum Qualifications: - 8+ years in technical services, customer success, or technical support leadership (SaaS/enterprise software preferred) - Proven track record leading cross-functional teams and driving strategic customer outcomes - Deep understanding of implementation, onboarding, and customer lifecycle best practices - Experience weaponizing data to monitor customer health, drive adoption, and crush churn - Killer communication skills and executive presence across technical and non-technical audiences - Demonstrated talent for managing escalations and solving complex technical challenges Preferred Qualifications: - Experience delivering paid technical services like workshops or strategic advisory sessions - Familiarity with customer-facing tech stacks (CRMs, ticketing systems, usage analytics) - Background working with large enterprise customers in complex technical environments - Strong project management chops and comfort building processes from scratch - Passion for customer advocacy, operational excellence, and scaling high-touch services Compensation Range: $190K - $230K