Delft, The Netherlands Employment

TOPdesk is hiring a Director of Strategic Programs

About the Role

What You'll Do

  • Lead enterprise-level programs that directly support sustained growth and profitability, aligned with direction from the CFO and COO.
  • Drive accountability for financial outcomes by defining clear KPIs tied to revenue, margin, and operational efficiency across strategic projects.
  • Convert high-level board objectives into structured, measurable initiatives with defined milestones and performance metrics.
  • Act as a trusted advisor to senior leadership, contributing to decisions on investment focus, resource deployment, and strategic trade-offs.
  • Manage the full lifecycle of critical company initiatives—from initial scoping and planning through execution and scaling.
  • Advance operational intelligence by identifying and integrating agentic AI tools that enhance performance and decision-making across internal workflows.
  • Guide key components of corporate development efforts, including rigorous due diligence and the creation of actionable integration plans for strategic opportunities.

Requirements

  • Proven experience leading cross-functional, strategic programs in complex organizations.
  • Strong financial acumen with the ability to link operational activity to business outcomes.
  • Experience translating executive strategy into executable roadmaps with measurable impact.
  • Track record of managing high-visibility initiatives with enterprise-wide influence.
  • Ability to operate effectively at both strategic and operational levels.
  • Familiarity with AI-driven process optimization and a forward-looking view on automation.

Benefits

This role offers the chance to shape strategic direction and influence company-wide transformation from a central leadership position. You will work closely with executive stakeholders and lead initiatives that define the future of the organization.

Required Skills
strategic planningprogram managementleadershipproject managementstakeholder engagementprocess improvementchange management strategic planningprogram managementleadershipproject managementstakeholder engagementprocess improvementchange management
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About company
TOPdesk
TOPdesk ist ein internationales Softwareunternehmen im Bereich Servicemanagement mit 900 Mitarbeitern in 11 Ländern und 5.000 Kunden weltweit.
All jobs at TOPdesk Visit website
Job Details
Category management
Posted a month ago