HireHawk is hiring a Director of Recruiting Operations to design, optimize, and scale our core recruiting engine. In this role, you will own the end-to-end recruiting operations function, ensuring our teams operate within clear, efficient systems that improve speed, quality, and experience.

What You'll Do

Own and continuously improve HireHawk’s end-to-end recruiting workflows, from intake to placement and onboarding.
Identify bottlenecks and inefficiencies across recruiting pipelines and implement scalable solutions.
Design standardized, repeatable processes that support high-volume hiring across multiple roles and markets.
Partner with Recruiting, Sourcing, and Account Management teams to reduce average time-to-placement.
Define, track, and report on core recruiting KPIs, including time-to-fill, time-to-placement, pipeline conversion, candidate quality, and recruiter productivity.
Own recruiting dashboards and performance reviews, translating data into actionable insights for leadership.
Establish operational benchmarks and continuous improvement cycles.
Monitor candidate and client touchpoints to improve satisfaction and Net Promoter Score (NPS).
Ensure consistent, high-quality communication and experience across all recruiting stages.
Drive initiatives that improve transparency, responsiveness, and trust with both candidates and clients.
Own the recruiting tech stack, including ATS, CRM, automation tools, scheduling, and reporting.
Evaluate, implement, and optimize tools to improve speed, accuracy, and visibility.
Ensure recruiters and sourcers are properly trained on systems, workflows, and best practices.
Act as the operational bridge between Recruiting, Sales, Marketing, People Ops, and Leadership.
Partner closely with Marketing on lead flow, candidate messaging, and inbound quality.
Coach and support recruiting leaders on execution, accountability, and performance management.
Lead change management initiatives as HireHawk scales.

What We're Looking For

5+ years of experience in recruiting operations, staffing operations, or talent acquisition leadership.
Proven track record of building and scaling recruiting processes.
Strong analytical mindset with experience defining and managing recruiting metrics.
Hands-on experience with ATS/CRMs and recruiting automation tools.
Excellent communication and stakeholder management skills.
Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
Passion for operational excellence, candidate experience, and scalable growth.

Nice to Have

Prior experience in a staffing agency, recruitment firm, or high-volume recruiting environment.

Technical Stack

ATS
CRM
Automation tools
Scheduling tools
Reporting tools

Team & Environment

You will serve as the operational bridge between Recruiting, Sales, Marketing, People Ops, and Leadership.

Benefits & Compensation

High-impact leadership role with direct influence on company growth.
Fully remote, global team.
Opportunity to build systems and processes at scale—not just maintain them.
Fast-growing company with strong executive support for operational excellence.
Working with a world-class team and founder with a track record of building successful companies.