About the Role
Own the end-to-end product vision and roadmap for workforce management tools, aligning cross-functional teams to deliver solutions that improve scheduling, performance tracking, and resource allocation for customer-facing teams.
Responsibilities
- Define long-term product strategy for workforce management systems
- Collaborate with engineering, design, and data science to build scalable tools
- Identify key operational inefficiencies impacting team performance
- Drive adoption of workforce analytics across departments
- Prioritize roadmap based on business impact and user needs
- Conduct market research to benchmark against industry standards
- Develop metrics to measure productivity and service quality
- Lead discovery efforts to understand agent and manager workflows
- Partner with operations to ensure product-market fit
- Translate customer insights into actionable product requirements
- Manage product lifecycle from concept through launch and iteration
- Advocate for user-centered design principles
- Coordinate with legal and compliance on data privacy requirements
- Present progress and strategy to senior leadership
- Foster collaboration between product, engineering, and customer service teams
- Evaluate third-party tools for potential integration or replacement
- Ensure accessibility and inclusivity in product design
- Monitor key performance indicators post-launch
- Optimize scheduling algorithms for efficiency and fairness
- Support change management during product rollouts
- Balance short-term needs with long-term scalability
- Drive continuous improvement through user feedback loops
- Maintain documentation for product decisions and outcomes
- Ensure alignment with company-wide technology initiatives
- Lead A/B testing to validate product hypotheses
Compensation
Competitive base salary, equity, and benefits package
Work Arrangement
Hybrid
Team
Product organization within a technology-driven real estate platform
Why This Role Matters
This position shapes how customer service teams are staffed, scheduled, and supported through technology. The work directly impacts agent satisfaction, operational efficiency, and customer outcomes across the platform.
What You’ll Achieve
- Launch intelligent scheduling systems that adapt to demand fluctuations
- Reduce administrative burden on managers through automation
- Improve forecast accuracy for staffing needs
- Increase agent productivity through data-informed workflows
Available for qualified candidates
