Responsibilities
- Develop, maintain, and manage standardized operating procedures to support company delivery, growth, and daily operations
- Oversee all internal operations and client-facing service functions, including billing, contracts, time tracking, and service workflows
- Partner with the Client Relations Manager to align operational processes with client satisfaction and retention goals
- Lead recruitment strategy and execution, transitioning from passive hiring to proactive talent sourcing
- Collaborate with the Service Manager to streamline service delivery and reduce operational inefficiencies
- Create and manage reporting dashboards that track financial performance and operational metrics for leadership
- Support strategic headcount planning in coordination with the CEO and leadership as the company grows beyond $10 million in revenue
Benefits
- Full coverage of health, dental, and vision insurance for employees, with 50% coverage for dependents
- Paid leave for new parents
- Eligibility for Health Savings Account and Flexible Spending Account
- 401(k) plan with 4% employer match
- Annual bonus opportunity based on performance
- Untracked flexible time off policy
- Financial support for professional certifications and ongoing learning
- Company-wide retreats held twice a year
- Organized social gatherings for team engagement
- Programs and events promoting employee wellbeing
- Reimbursement for home internet and mobile phone expenses
- Monthly allowance for meals
- Commuter benefits for transportation costs
- Onsite access to meals and snacks
- Office environment welcoming to dogs
Work Arrangement
On-site
Team
Reports to the CoFounders; collaborates with the CEO, leadership team, Client Relations Manager, and Service Manager
Other
- Onsite meals and snacks
- Dog-friendly office
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
