Braze is hiring a Director of Internal Communications to bring a creative and strategic approach to evolving our brand narrative. You will ensure our story resonates across internal and external platforms, partnering with leadership to design strategy and champion our voice in the scholarly publishing community.
What You'll Do
- Partner with leadership to design and execute a powerful internal communications strategy to ensure employees and key stakeholders are informed, inspired, and aligned.
- Be a critical voice in change management, crafting compelling narratives that clarify the 'why,' 'what,' and 'how' behind organizational shifts and initiatives.
- Curate communication channels, from intranet to email to community meetings, and ensure consistent, accessible messaging across the organization.
- Implement tools to listen as well as talk, building in feedback loops and measuring impact to constantly evolve our approach.
- Stay on the leading edge of internal comms strategy, especially in a remote work environment, and help shape our external narrative by supporting blogs, social media, and press.
- In times of change or crisis, provide rapid, reliable communication that builds transparency, maintains trust, and keeps teams connected.
- Champion the organization's voice in the broader scholarly publishing community and elevate our brand and reputation through media outreach, executive visibility, and event participation.
- Collaborate with leadership and subject matter experts to ensure clear, aligned, and impactful public messaging, translating complex topics into accessible narratives.
What We're Looking For
- Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field.
- 7-8+ years of progressive experience in internal communications, employee engagement, change management, or corporate communications.
- Proven experience developing and executing communications strategies aligned to business goals.
- Demonstrated success supporting leadership communications and organizational change initiatives.
- Proficiency with communication platforms and tools, including Microsoft Office 365, collaboration platforms (e.g., Miro, Teams), and intranet/content management systems (e.g., SharePoint, Staffbase, or similar).
- Strategic Thinking: Ability to develop internal comms strategies that align with organizational priorities and change initiatives.
- Relationship Building: Personable and credible with the ability to influence and advise senior executives and collaborate cross-functionally.
- Outstanding Communication: Exceptional writing, editing, and storytelling skills; able to shape messaging across multiple formats and audiences.
- Change Agility: Able to craft compelling change narratives, manage uncertainty, and support change adoption.
- Project & Time Management: Comfortable juggling multiple priorities and meeting tight deadlines with composure.
- Autonomy with Collaboration: Comfortable leading independently while also engaging partners and stakeholders for input and alignment.
- Solutions-Oriented: Demonstrates initiative, adaptability, and a calm, problem-solving mindset in dynamic environments.
Technical Stack
- Microsoft Office 365
- Collaboration platforms (e.g., Miro, Teams)
- Intranet/content management systems (e.g., SharePoint, Staffbase, or similar)
Team & Environment
This role reports directly to the Head of People and Culture.
Benefits & Compensation
- Compensation: $110,000 – 140,000
- Generous paid time off and paid sick and safe leave.
- Flexible Work Schedule.
- Competitive medical, dental and vision benefits.
- Exceptional retirement benefits.
- Monthly remote stipend.
- Training and Tuition assistance.
- Employee Assistance Program.
Work Mode
This is a remote position open to candidates in NY, NJ, CT, MD, VA, PA, MA, RI, and Washington, DC.
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law.
