Higharc is seeking a Director of Implementation to lead our team of architects and design professionals. Reporting directly to the VP of Adoption, you will be critical to transforming our implementation process into a scalable, repeatable, and efficient engine. You will be responsible for leading a team of highly skilled architects who specialize in modeling homes in Higharc’s design and data products.
What You'll Do
- Oversee the day-to-day operations of an implementation team responsible for transitioning customers from legacy design systems to Higharc.
- Ensure projects are delivered on time, on budget, and to the highest quality standards.
- Design, implement, and enforce a standardized implementation methodology, including playbooks and best practices.
- Recruit, hire, train, and manage a team of architects and design professionals who will become experts in the Higharc platform.
- Foster a culture of accountability, continuous improvement, and professional development.
- Establish and track key performance indicators for the team, such as plan throughput and project duration.
- Use data to identify bottlenecks and inform operational decisions.
- Act as a subject matter expert and a key escalation point for complex technical issues.
- Work closely with the VP of Adoption to ensure alignment with the broader business strategy.
- Partner with the Product team to advocate for the voice of the customer and provide actionable feedback.
What We're Looking For
- 10+ years of experience in a technical implementation or professional services role, with a focus on AEC, BIM, or construction technology.
- 3-5+ years of experience managing technical teams, including direct experience in hiring, training, and developing talent.
- Proven ability to build, implement, and optimize repeatable processes and methodologies for project delivery.
- A deep understanding of the technical challenges associated with migrating from legacy systems and manual workflows.
- Experience establishing and using data-driven metrics to manage team performance and drive operational efficiency.
- A demonstrated track record of diagnosing and solving complex operational and technical challenges within a fast-paced environment.
Technical Stack
- Higharc platform
- AutoCAD Architecture
- Revit
Team & Environment
You will report directly to the VP of Adoption.
Benefits & Compensation
- Comprehensive medical, dental, and vision coverage.
- Unlimited PTO.
- Meaningful maternity/paternity leave.
- Short and long-term disability plans.
- 401K.
- Stipend to create the ideal home office.
- Competitive salaries + significant equity.
Work Mode
This is a remote position.
Higharc is an equal opportunity employer.
