816 GPS Services, Inc. is hiring a Director of Data & AI - Post Purchase and Innovation. This business-minded leader will own and scale data and AI capabilities across this ecosystem, acting as a General Manager for Data & AI at the intersection of strategy, technology, and customer experience.

What You'll Do

Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it with company priorities and customer outcomes.
Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning.
Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights.
Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers.
Create a culture of ownership, curiosity, and delivery, coaching the team on technical excellence and business impact.
Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams.
Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made.
Lead experimentation design, measurement frameworks, and testing strategies across initiatives.
Apply advanced analytical techniques to evaluate outcomes, run 'what-if' scenarios, and provide clear recommendations.
Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience.
Ensure models are scalable, explainable, and aligned with real-world operational needs.
Translate business challenges into actionable data and AI initiatives.
Communicate complex technical concepts with clarity and confidence to non-technical partners.
Present insights, progress, and recommendations to senior and executive leadership.

What We're Looking For

Proven experience leading data and/or data science teams.
Strong hands-on foundation in Python and SQL, with the ability to guide technical direction.
Exceptional leadership, communication, and influence skills.
A track record of building teams, driving strategy, and delivering real business outcomes through data.