The Ward Law Group, PL is hiring a Director of Case Management (Settlements & Negotiations)

The Director of Settlements is a high-impact leadership role responsible for driving firm-wide settlement strategy, negotiated settlements, and operational excellence within the personal injury practice. This role oversees a team of senior case managers focused on claims negotiation, insurance negotiations, and adjuster negotiations, ensuring the successful execution of settlement strategies that maximize outcomes. The Director is accountable for achieving aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven settlements function. This position is fully on-site in Miami Lakes and is ideal for a leader who thrives in a fast-paced, performance-driven environment focused on accountability and measurable results. Key Responsibilities - Lead, manage, and develop a high-performing team responsible for settlements and negotiations - Drive monthly settlement performance, ensuring achievement of KPIs tied to settlement offers, counteroffers, and closing ratios - Oversee complex negotiated settlements, including insurance negotiations and adjuster negotiations - Establish and refine strategy around claims negotiation, settlement authority, and case valuation - Review and guide team execution of settlement offers, counteroffers, and negotiation tactics - Ensure accuracy and execution of all settlement agreements and supporting documentation - Monitor pipeline activity, including case progression, negotiation stages, and resolution timelines - Conduct leadership coaching, performance management, and team development initiatives - Hold team accountable to productivity, quality, and client service standards throughout the settlement lifecycle - Handle escalated and high-value claims negotiation scenarios - Analyze performance data to identify trends in settlement outcomes, negotiation success rates, and cycle times - Implement quality control standards through audits of negotiation strategy and settlement documentation - Identify operational gaps and drive improvements to settlement workflows and efficiencies - Build internal capability and strengthen negotiation expertise across the department - Partner with leadership on hiring, onboarding, and developing top talent - Ensure compliance with firm policies, legal standards, and best practices in settlements and claims handling Work Environment - Full-time, on-site position in Miami Lakes, FL - Fast-paced, high-performance environment with defined settlement and negotiation targets - Collaborative culture focused on accountability, continuous improvement, and client outcomes - Ability to manage multiple priorities and adapt to evolving business needs - Occasional weekend availability as needed