United States Remote (Country) Full-time USD 195,000 – 255,000 / year

brightwheel is hiring a Director, GTM Ops & Analytics

Responsibilities

  • Own the technology stack and teams that enable operations at the company.
  • Lead established technical systems architecture and administration teams, redesigning the go-to-market stack for efficiency in an AI-first environment.
  • Personally own and drive select high-priority workstreams and initiatives directly, not solely through delegation.
  • Deliver impactful, company-wide capabilities that improve business outcomes and drive key decisions, while supporting the business's operating cadence.
  • Manage a team of managers and individual contributors across functions, stepping in directly wherever the situation requires it.
  • Drive AI-native transformation across every function you own, including hands-on build where appropriate.

Requirements

  • Led a multi-function technical or operational organization, managing managers across domains.
  • Owned outcomes, not just outputs, with business impact like growth, efficiency, conversion, or retention, not just dashboards or insights.
  • Worked closely enough with data engineering, software engineering, or technical systems (e.g., Salesforce architecture) to troubleshoot issues directly, not just interpret reports from others.
  • Operated in a mid-size, high-growth company where you had to build without inheriting mature infrastructure.
  • Navigated a role or organizational structure that changed shape over time, and adapted your own scope and approach accordingly.
  • Built AI-native workflows or tooling that materially changed how a team or company operated, not incremental automation, but real step-function change in how work got done.
  • Collaborated closely with C-suite and executive leaders to shape strategy using data, including creating structure in ambiguity.

This role is not a fit if...

You prefer a role with a fully-defined, static scope; this org and mandate are still being shaped, and will continue to shift based on where your strengths land. You lead primarily through delegation and expect managers to fully own execution; this role requires you to personally step in and drive work directly, not just direct others. You rely on authority to get things done; Success in this role requires influencing across teams with competing priorities, not just managing within your org.

Job Details
Location United States
Work mode Remote (Country)
Employment Full-time
Salary USD 195,000 – 255,000 / year
Department Operations
Posted 2 months ago
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Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. It is a modern technology platform serving the $175B early education market.
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