Waveguide LLC, part of Compass Group, is hiring a Director, EquipReady Services III to oversee client contracts and ensure the operational readiness of medical equipment in healthcare facilities. You will be responsible for driving equipment uptime, maintaining regulatory compliance, and providing leadership to managers and staff.
What You'll Do
- Mentor and train Managers on program management.
- Ensure ATP testing is performed per facility protocol; manage and report scheduled ATP testing results.
- Implement KPI improvement strategies.
- Maintain compliance on company ISO:13485 certification standards and QMP policies.
- Plan, organize, and direct the growth, effectiveness, and financial performance of the client contract.
- Review Par levels and make recommendations for improvements.
- Partner with the PMO to share best practices for nationwide implementation.
- Represent the company on various hospital committees to ensure safe and effective equipment operation.
- Provide input on client capital replacement strategies for medical equipment and maintenance requirements.
- Participate in huddles, meetings, seminars, training, workshops, and conferences as assigned.
- Respond expeditiously to calls from clinical departments and customers to evaluate and rectify valid operator complaints.
- Display effective client service in accordance with client satisfaction survey protocol.
- Maintain positive relationships with coworkers, medical staff, vendors, manufacturers, and the public.
- Mentor and train assigned managers on administrative and personnel matters.
- Provide leadership and managerial oversight to direct reports, maintaining optimum productivity, quality, and efficiency.
- Participate in the hiring process to meet staffing objectives.
- Mentor and train assigned staff on program execution.
- Manage productivity and staffing appropriate to the account(s).
- Coordinate engagement survey action plans.
- Manage disciplinary issues and other employee relations concerns with guidance from Human Resources.
- Complete annual employee performance evaluations, competency assessments, training plans, and merit increases.
- Review long-term full-year forecast quarterly.
- Prepare, present, and explain equipment database (CMMS) reports.
- Maintain accurate inventory and documentation on all equipment, inspections, disinfection, and any issues.
- Provide accurate and timely database management of the CMMS in accordance with QMS policies and procedures.
- Perform other duties as assigned that are intrinsic to the successful operation of the business.
What We're Looking For
- A Bachelor’s Degree in biomedical equipment technology, electronic equipment, or equivalent.
- A minimum of ten years servicing a broad representation of clinical/patient care equipment in a hospital environment.
Nice to Have
- CABT, A+, CBET, or similar certifications.
- Military training.
- A minimum of five years of on-site supervision of hospital technicians.
- A minimum of one year in multiple location management.
Technical Stack
- CMMS (Computerized Maintenance Management System)
Team & Environment
You will provide leadership and managerial oversight to direct reports.
Benefits & Compensation
- Compensation range: $120,000-$130,000 per year.
- Medical, Dental, and Vision coverage.
- Life Insurance/AD and Disability Insurance.
- Retirement Plan.
- Flexible Time Off and Holiday Time Off (varies by site/state).
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Commuter Benefits.
- Employee Assistance Program.
- Flexible Spending Accounts (FSAs).
- Paid Parental Leave.
- Personal Leave.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
