Datadog is looking for a Director, Customer Success to lead and develop multiple teams, coaching first-line managers and individual contributors to success. You’ll balance high-level strategy with detailed execution to build alignment, trust, and customer retention at scale.

What You'll Do

Develop and maintain accurate team forecasts.
Coach and guide teams through renewal and expansion negotiations.
Take ultimate ownership of all account relationships and manage customer and team escalations.
Motivate teams to proactively foster customer relationships and drive consistent trust and revenue growth.
Build a set of proactive managers focused on effective communication both internally and externally.
Prioritize talent attraction, retention, and development to create an ecosystem of high-performing teams.
Manage competing priorities in an ever-changing environment, demonstrating strong prioritization.

What We're Looking For

2+ years managing managers.
2+ years overseeing a high-performing team of Customer Success Managers.
Minimum 3 years experience in the SaaS space.

Nice to Have

8+ years of experience in Customer Success or Account Management.
Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities.
Familiar with the B2B tech space or with subscription-based software.

Benefits & Compensation

Compensation: $155,000—$206,000 USD + equity: New hire stock equity (RSU).
Best-in-breed onboarding.
Sales training in MEDDIC and Command of the Message.
An inclusive company culture, opportunity to join our Community Guilds.
Intra-departmental mentor and buddy program for in-house networking.
Continuous professional development, product training, and career pathing.
New hire stock equity (RSU) and employee stock purchase plan (ESPP).
Generous and competitive benefits package.
Healthcare, dental, parental planning, and mental health benefits.
401(k) plan and match.
Paid time off.
Fitness reimbursements.
Discounted employee stock purchase plan.

Work Mode

This role operates on a hybrid work model.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.