Metalab is hiring a Director, Business Operations

We welcome applications from Canadian candidates for a Director of Business Operations role in a remote setting. As Director of Business Operations, you'll be responsible for ensuring organizational efficiency, strategic alignment, and smooth operational processes. This leadership position requires someone who thrives on creating clarity, promoting collaboration, and driving meaningful outcomes through systematic thinking. Your role will involve evolving the Operations department, managing Resource Management and IT/Business Automation. You'll serve as a critical organizational connector, ensuring the right personnel, tools, and processes are in place to support the company's mission. The ideal candidate will combine operational precision, strategic vision, and people-centric leadership - anticipating challenges, reducing organizational friction, and supporting sustainable scaling while maintaining the company's core culture. What You'll Do: Leadership & Strategy - Collaborate with executive team to transform company strategy into actionable operational plans, performance metrics, and accountability systems - Lead and mentor cross-functional teams spanning Resource Management and IT/Business Automation, fostering collaboration and ownership - Identify and eliminate operational redundancies, simplifying workflows and communication - Champion scalable systems enabling teams to focus on high-impact work Resource Management - Provide strategic direction to Resource Management, aligning talent with business priorities - Oversee development of tools and reporting frameworks for utilization and project tracking - Serve as strategic advisor and escalation point for resource-related challenges Information Technology / Business Automation - Partner with IT leadership to provide strategic technology oversight - Drive digital system and process optimization across the organization - Implement business automations to streamline operations and improve data accuracy Cross-Functional Partnership - Act as trusted partner supporting collective business objectives - Collaborate with People Operations on employee experience initiatives - Work with Delivery and Leadership teams on holistic resourcing decisions - Partner with Finance and Project Management to ensure informed decision-making - Bring objective problem-solving approach, balancing priorities What You Bring: - 10+ years operations/strategy experience, including 5+ years senior leadership - Proven track record scaling processes in complex environments - Exceptional analytical and strategic skills - Deep understanding of operational frameworks - Strong leadership and collaboration abilities - Comfort navigating ambiguity and guiding organizational change - Continuous improvement mindset Equal Opportunity Employer We encourage applications from all candidates, recognizing that diverse talents contribute to our organizational strength. Women and marginalized groups are particularly encouraged to apply, even if they don't meet every qualification.