NeoGenomics is hiring a Digital Technology Services (DTS) Operations Manager - Jobvite

NeoGenomics, a purpose-driven leader in the cancer diagnostics space, seeks a Digital Technology Services (DTS) Operations Manager. This role serves as the operational backbone of our digital technology organization, providing critical support to the Chief Digital Information Officer.

What You'll Do

• Own the end-to-end IT (DTS) portfolio reporting process, ensuring visibility into project status, risks, dependencies, and outcomes.
• Develop and maintain dashboards, scorecards, and executive-ready reporting that highlight delivery health and strategic alignment.
• Partner with DTS platform and functional owners to ensure consistent, accurate, and timely updates to financial reporting, including project status, time tracking, and resource allocations.
• Organize portfolio governance routines, including quarterly planning, prioritization, and investment reviews.
• Facilitate cross-team discussions on dependency management and cross-functional new demand.
• Work closely with Finance to manage project budgeting, forecasting, overall department budget, variance analysis, and scenario modeling.
• Partner with Finance to reconcile actuals and identify opportunities for efficiency.
• Provide insights that inform resource allocation.
• Prepare high-quality presentations, narratives, and briefing materials for executive audiences.
• Ensure follow-through on decisions, action items, and cross-functional commitments.
• Serve as operations lead for the Chief Digital Information Officer, assisting with planning meetings, meeting cadences with the DTS leadership team, and high-level administrative tasks as needed.

What We're Looking For

• Bachelor’s degree in Business or Technology or equivalent work experience required.
• 5 or more years of experience as a business analyst, project coordinator, or high-level executive support role (e.g., business manager, chief of staff).
• Understands software development processes (Agile and Waterfall) and portfolio management fundamentals.
• Demonstrates experience with Excel and foundational accounting skills.
• Possesses experience with ServiceNow or similar tracking platforms.
• Develops and leads cross-functional meetings, including materials development, agenda setting, and logistics coordination.
• Exhibits a high degree of follow-through, agility, and attention to detail.
• Communicates effectively and collaborates across functions.
• Applies process mapping skills.
• Demonstrates advanced Excel expertise.
• Ability to sit and/or stand for long periods of time.
• Ability to lift up to 15 pounds.

Technical Stack

• Excel
• ServiceNow

Team & Environment

Serves as operations lead for the Chief Digital Information Officer and works with the DTS leadership team. Reports directly to the Chief Digital Information Officer.

Benefits & Compensation

• Career development and career coaches.
• Many training opportunities to expand knowledge base.
• Highly competitive benefits with a variety of HMO and PPO options.
• Company 401k match.
• Employee Stock Purchase Program.
• Tuition reimbursement.
• Leadership development.
• Start with 16 days of paid time off plus holidays.
• Wellness courses.
• Highly engaged employee resource groups.

NeoGenomics is an equal opportunity employer.