NeoGenomics, a purpose-driven leader in the cancer diagnostics space, seeks a Digital Technology Services (DTS) Operations Manager. This role serves as the operational backbone of our digital technology organization, providing critical support to the Chief Digital Information Officer.
What You'll Do
- Own the end-to-end IT (DTS) portfolio reporting process, ensuring visibility into project status, risks, dependencies, and outcomes.
- Develop and maintain dashboards, scorecards, and executive-ready reporting that highlight delivery health and strategic alignment.
- Partner with DTS platform and functional owners to ensure consistent, accurate, and timely updates to financial reporting, including project status, time tracking, and resource allocations.
- Organize portfolio governance routines, including quarterly planning, prioritization, and investment reviews.
- Facilitate cross-team discussions on dependency management and cross-functional new demand.
- Work closely with Finance to manage project budgeting, forecasting, overall department budget, variance analysis, and scenario modeling.
- Partner with Finance to reconcile actuals and identify opportunities for efficiency.
- Provide insights that inform resource allocation.
- Prepare high-quality presentations, narratives, and briefing materials for executive audiences.
- Ensure follow-through on decisions, action items, and cross-functional commitments.
- Serve as operations lead for the Chief Digital Information Officer, assisting with planning meetings, meeting cadences with the DTS leadership team, and high-level administrative tasks as needed.
What We're Looking For
- Bachelor’s degree in Business or Technology or equivalent work experience required.
- 5 or more years of experience as a business analyst, project coordinator, or high-level executive support role (e.g., business manager, chief of staff).
- Understands software development processes (Agile and Waterfall) and portfolio management fundamentals.
- Demonstrates experience with Excel and foundational accounting skills.
- Possesses experience with ServiceNow or similar tracking platforms.
- Develops and leads cross-functional meetings, including materials development, agenda setting, and logistics coordination.
- Exhibits a high degree of follow-through, agility, and attention to detail.
- Communicates effectively and collaborates across functions.
- Applies process mapping skills.
- Demonstrates advanced Excel expertise.
- Ability to sit and/or stand for long periods of time.
- Ability to lift up to 15 pounds.
Technical Stack
- Excel
- ServiceNow
Team & Environment
Serves as operations lead for the Chief Digital Information Officer and works with the DTS leadership team. Reports directly to the Chief Digital Information Officer.
Benefits & Compensation
- Career development and career coaches.
- Many training opportunities to expand knowledge base.
- Highly competitive benefits with a variety of HMO and PPO options.
- Company 401k match.
- Employee Stock Purchase Program.
- Tuition reimbursement.
- Leadership development.
- Start with 16 days of paid time off plus holidays.
- Wellness courses.
- Highly engaged employee resource groups.
NeoGenomics is an equal opportunity employer.
