CVS Health is hiring a Digital Product Owner to lead the design, delivery, and optimization of digital solutions for the Meritain.com portal. You will own the digital product lifecycle, ensuring solutions improve experiences for members, providers, and payers while enhancing internal stakeholder efficiency and meeting regulatory standards.
What You'll Do
- Define and communicate the product vision, roadmap, and strategy aligned with business objectives, compliance requirements, and customer needs.
- Serve as the voice of the customer, ensuring digital experiences address pain points for members, providers, and internal stakeholders.
- Create, prioritize, and manage the product backlog, translating business and user requirements into clear epics and user stories.
- Partner with Scrum Masters, developers, and QA teams to drive agile delivery and ensure timely release of features.
- Collaborate with business units, operations, clinical teams, compliance, and IT to align on priorities and secure buy-in.
- Act as the primary point of contact for product decisions, balancing competing needs across stakeholders.
- Leverage data, user feedback, and market research to enhance digital self-service, claims transparency, provider search, member portals, and mobile applications.
- Identify opportunities for automation, personalization, and digital adoption to improve engagement and satisfaction.
- Ensure digital products adhere to HIPAA, CMS, NCQA, and other relevant healthcare insurance regulations.
- Partner with compliance and security teams to maintain data integrity, privacy, and security standards.
- Define KPIs and success metrics to measure adoption, satisfaction, and ROI.
- Continuously monitor and optimize products post-launch to maximize value delivery.
What We're Looking For
- Minimum 3–5 years of experience as a Product Owner, Product Manager, or similar role in healthcare insurance or a highly regulated industry.
- Strong knowledge of healthcare payer operations (claims, eligibility, enrollment, prior authorization, provider networks).
- Experience working in Agile/Scrum environments, including backlog grooming, sprint planning, and release management.
- Excellent communication, collaboration, and stakeholder management skills.
Nice to Have
- Experience with digital health platforms, member portals, or provider-facing tools.
- Product Owner/Product Management certification (e.g., CSPO, SAFe PO/PM).
- Bachelor’s degree in business, Information Systems, Healthcare Administration, or related field.
Benefits & Compensation
- Compensation range: $54,300.00 - $145,860.00
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Work Mode
This is a fully remote role open to candidates in any US location.
CVS Health is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
