Somerce is looking for a Digital Marketing Account Manager to drive growth for our clients’ TikTok Shops. You will leverage your platform expertise to develop strategies that enhance our clients’ presence and revenue on TikTok, managing multiple brand relationships in our fast-paced environment.
What You'll Do
- Maintain deep knowledge of TikTok platform features, algorithms, and trends.
- Stay updated on TikTok Shop developments and best practices.
- Provide strategic insights to leverage TikTok’s ecosystem for client success.
- Oversee multiple client relationships.
- Handle escalated client issues and resolve them independently.
- Implement effective de-escalation strategies to manage client concerns.
- Lead the development and execution of TikTok Shop campaigns for own clients and team clients.
- Ensure campaign strategies meet client goals and key performance indicators (KPIs).
- Facilitate strategic brainstorming sessions with the team.
- Analyze campaign performance and offer actionable insights for optimization.
- Be accountable for client GMV (Gross Merchandise Value) targets, supported by AMs and AEs.
- Schedule and oversee weekly, monthly, and quarterly reviews, or ensure team members do so.
- Prepare and present comprehensive performance reports to clients and Somerce management.
- Provide strategic insights and actionable recommendations.
What We're Looking For
- 2+ years of experience in digital marketing.
- Strong analytical skills and proficiency with analytics tools (e.g., TikTok Analytics, Google Analytics, or similar).
- Exceptional communication and client-facing skills, with experience managing multiple stakeholders.
- Ability to thrive in a fast-paced environment and adapt to evolving platform trends.
- Hiring metrics focused.
- Excel skills.
Nice to Have
- Proven track record of managing successful e-commerce or social media campaigns, preferably with TikTok Shop.
- Experience in paid social or affiliate marketing.
Benefits & Compensation
- Hybrid remote working.
- "Work from anywhere" policy for overseas work.
- Regular team socials.
Work Mode
This is a hybrid position based in London.
Somerce is an equal opportunity employer.
