The Desktop Support Specialist Intern will work with the IT Desktop Support team at Ffive to provide technical support to employees, assisting in the setup, deployment, and troubleshooting of Windows, macOS, mobile devices, printers, conferencing equipment, and network systems. This 12-week internship offers hands-on experience with tools like Intune, JAMF, ServiceNow, Azure, and Zoom in a supportive, fast-paced environment focused on customer service and continuous learning.
What You'll Do
- Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF.
- Help with the installation and basic troubleshooting of operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom.
- Support the tracking of IT assets and learn how ServiceNow is used for tickets and asset management.
- Learn how to manage user and device accounts in Azure under supervision.
- Work with team members to provide high-quality support to end users, both remotely and in person.
- Respond to HelpDesk requests, document actions taken, and elevate issues to other IT staff as appropriate.
- Participate in deploying new hardware and software and assist with onboarding new users.
- Contribute to maintaining a positive and professional customer experience.
- Create and modify KB articles and learn how we leverage KCS.
- Uphold F5’s Business Code of Ethics and Company policies.
- Perform other related duties as assigned to support the IT team and learning objectives.
What We're Looking For
- Must be a current student in the United States pursuing a Bachelor’s or Master’s degree.
- Approaching Junior year (Bachelor’s) or beyond at the time of the internship.
- Available for a 12-week internship between May and September 2024.
- Must have at least one additional quarter/semester remaining after completing the internship.
- Must be willing to relocate to San Jose, CA for the internship and for a subsequent full-time role upon graduation if offered.
- Eligibility: Open to students pursuing their bachelor’s or master’s degree at an accredited college or university in the US, planning to graduate between December 2026 and June 2027.
- This internship and the full-time conversion will be based in San Jose, CA. Interns are expected to relocate.
Technical Stack
Windows 11, macOS, iOS, Android, Intune, JAMF, ServiceNow, Azure, O365, SharePoint, Zoom, WIFI, LAN, Printers, Conferencing gear
Team & Environment
Part of the IT Desktop Support team
Benefits & Compensation
- Training & Mentoring: Develop your skills with comprehensive training and support from experienced mentors.
- Wellness Weekends: Enjoy additional days off for rest and rejuvenation.
- Continuous Learning: Embrace daily learning opportunities with autonomy and responsibility.
- Intern Week: Gather with company leaders, fellow interns, and future colleagues for a fun and interactive week of events to celebrate interns and prepare you for a future at F5.
- Incentive compensation
- Bonus
- Restricted stock units
- Relocation required and expected for internship and potential full-time role
Compensation: $25.98 - $56.40 per hour, with additional equity in the form of restricted stock units and bonus/incentive compensation.
Work Mode
Hybrid working environment with periodic in-office collaboration required. Location: San Jose, CA.
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
