Questronix Corporation is hiring a Desktop Support Engineer to deliver reliable technical support directly to end-users. In this role, you will provide both onsite and remote assistance for hardware, software, and connectivity issues, ensuring smooth daily operations.

What You'll Do

Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
Troubleshoot and resolve hardware, software, and connectivity issues.
Perform system reimaging, virus removal, and patch updates.
Assist in the backup and recovery of user data and configurations.
Document support activities and update configuration records.
Coordinate with vendors for hardware replacement and warranty claims.
Support software installations, user onboarding, and device configuration.
Escalate issues to L2/L3 support teams as necessary.

What We're Looking For

Bachelor’s degree or Associate degree in Information Technology or a related field.
2–4 years of experience in desktop support or IT field services.
Strong working knowledge of Windows OS and desktop applications.
Basic understanding of networking and system recovery procedures.
Experience with backup software and endpoint recovery.
Proficient in remote desktop tools and ITSM ticketing platforms.
Excellent customer service, communication, and documentation skills.
Ability to work FULLY ONSITE in Cubao.