Responsibilities
- Provide daily maintenance, installation, configuration, and troubleshooting for IT equipment, including video systems, laptops, and printers.
- Promptly respond to global employee service requests via email and ticketing systems (ServiceNow/Jira), maintaining ≤24hr SLA compliance.
- Install, configure, and upgrade operating systems, common office software, and mobile applications.
- Administer and maintain Unified Endpoint Management (UEM) platforms (e.g., Intune, Jamf) for software deployment, patch management, and device configuration.
- Utilize scripting (PowerShell, Bash, etc.) to streamline repetitive tasks and manage system configurations.
- Create KB articles and conduct user training sessions on IT best practices.
- Assist the IT team with other daily tasks and global infrastructure projects.
Requirements
- Bachelor's degree in computer-related fields preferred.
- 1+ years of IT desktop support or related experience.
- [Priority] Strong proficiency in scripting (PowerShell or Bash) to solve real-world problems and automate basic tasks.
- Expert in Windows environment: AD, Bitlocker, WIM imaging, and GPO management.
- Intermediate macOS troubleshooting skills (Keychain, FileVault, MDM enrollment).
- Solid understanding of networking fundamentals: TCP/IP, VLAN, VPN.
- Proven ability to learn new technologies and concepts quickly.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
Nice to Have
- Mandarin proficiency
- Familiarity with Python or experience interacting with APIs is a significant advantage.
Additional Information
- Mandarin proficiency is preferred.
- Familiarity with Python or experience interacting with APIs is a significant advantage.
- Must maintain ≤24hr SLA compliance for responding to service requests.
