Bitdeer Technologies Group is looking for a proactive Desktop Engineer to provide high-quality technical support to our global team. In this role, you will maintain IT infrastructure, resolve issues, and ensure a seamless end-user experience. We prioritize candidates who can also use scripting to improve workflow efficiency.
What You'll Do
- Provide daily maintenance, installation, configuration, and troubleshooting for IT equipment, including video systems, laptops, and printers.
- Promptly respond to global employee service requests via email and ticketing systems, maintaining a ≤24hr SLA compliance.
- Install, configure, and upgrade operating systems, common office software, and mobile applications.
- Administer and maintain Unified Endpoint Management platforms for software deployment, patch management, and device configuration.
- Utilize scripting to streamline repetitive tasks and manage system configurations.
- Create knowledge base articles and conduct user training sessions on IT best practices.
- Assist the IT team with other daily tasks and global infrastructure projects.
What We're Looking For
- A bachelor's degree in computer-related fields is preferred.
- 1+ years of IT desktop support or related experience.
- Strong proficiency in scripting (PowerShell or Bash) to solve real-world problems and automate basic tasks.
- Expert in Windows environment: AD, Bitlocker, WIM imaging, and GPO management.
- Intermediate macOS troubleshooting skills (Keychain, FileVault, MDM enrollment).
- Solid understanding of networking fundamentals: TCP/IP, VLAN, VPN.
- Proven ability to learn new technologies and concepts quickly.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
Nice to Have
- Mandarin proficiency.
- Familiarity with Python or experience interacting with APIs is a significant advantage.
Technical Stack
- Scripting: PowerShell, Bash
- Windows: AD, Bitlocker, WIM imaging, GPO
- macOS: Keychain, FileVault, MDM
- Networking: TCP/IP, VLAN, VPN
- Ticketing: ServiceNow, Jira
- UEM: Intune, Jamf
- General: Python
Work Mode
This role is global in scope, supporting employees across our international offices.
Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws.
