Pure Storage is looking for a Designated Support Engineer to be the dedicated technical champion for our most strategic Portworx accounts. You will provide a white-glove support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. Your mission is to foster deep technical trust and ensure our key partners maximize the reliability and performance of their mission-critical data services.

What You'll Do

Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production.
Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services.
Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability.
Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling—applying best practices to secure and optimize Kubernetes clusters.
Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.

What We're Looking For

Bachelor’s Degree in a technical field or equivalent experience.
Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Proven experience in deploying, managing, and securing Kubernetes production clusters.
Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions, including OpenShift, Tanzu, EKS, RKE, or GKE.
Deep proficiency in Linux operating systems with a specialized focus on storage components, enabling you to independently troubleshoot complex data-layer issues.
Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.
Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to navigate escalations and align technical solutions with business outcomes.
You will be expected to work from the Raleigh, North Carolina office in compliance with policies, unless you are on PTO, work travel, or other approved leave.

Technical Stack

Kubernetes, OpenShift Container Platform, Tanzu
Amazon Elastic Kubernetes Service (Amazon EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE)
Linux
AWS, Azure, GCP, vSphere

Benefits & Compensation

Compensation: $122,000—$183,000 USD + equity. This role may be eligible for equity.
Innovation-focused culture
Growth opportunities and support
Team-oriented environment
Flexible time off
Wellness resources
Company-sponsored team events

Work Mode

This is an onsite position based in Raleigh, North Carolina. You will be expected to work from the office in compliance with company policies, unless you are on PTO, work travel, or other approved leave.

We celebrate those who think critically, like a challenge, and aspire to be trailblazers. We give you the space and support to grow along with us and to contribute to something meaningful. We build each other up and set aside ego for the greater good. We are committed to fostering the growth and development of every person, cultivating a sense of community through Employee Resource Groups and advocating for inclusive leadership.

Pure Storage is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.