CrossCountry Mortgage is hiring a Department Content Manager to support the content for our Appraisal Review Team (ART), Condo/Co-op Team, Credit Policy (CP), and Underwriting (UW) teams. You will ensure all departmental content remains current, accurate, and compliant across platforms including SharePoint and internal intranet sites.
What You'll Do
- Oversee content related to the Appraisal Review Team (ART), Condo/Co-op Team, Credit Policy (CP), and Underwriting (UW) teams.
- Track and manage all departmental content updates across SharePoint, The Landing, The Landing Zone, and other areas.
- Ensure all content is reviewed and re-vetted on a scheduled basis.
- Monitor updates and bulletins from agencies and relevant authorities; assess their impact on existing materials.
- Coordinate with business lines to request, implement, and verify necessary content updates.
- Complete necessary updates to department content once the business line verifies what is needed.
- Confirm that all posted materials reflect the most recent, approved versions.
- Maintain organized records of all content updates, versions, and review schedules.
- Perform administrative duties such as document management, reporting, and scheduling.
- Collaborate with team members and stakeholders to ensure objectives are achieved.
What We're Looking For
- Bachelor’s degree or equivalent combination of education and/or experience.
- 3+ years of residential mortgage underwriting and/or credit risk experience, with agency guideline knowledge (FHA, VA, USDA, Conventional, Non-Agency, Non-QM).
- Experience managing and writing content such as guidelines, credit policy, P&Ps, SOPs, and job aids.
- Skilled in managing concurrent tasks, meeting deadlines, and coordinating effectively across multiple departments and stakeholders.
- Excellent organizational, accuracy, and detail-oriented skills.
- Excellent communication skills.
- Proficient in gathering and analyzing information to present clear and accurate solutions.
- Expertise in SharePoint, intranet systems, version control protocols, and Microsoft Office (Word, Excel, Outlook).
Nice to Have
- Experience with Encompass LOS.
Technical Stack
- SharePoint
- Intranet systems
- Microsoft Office (Word, Excel, Outlook)
- Encompass LOS
Team & Environment
You will support content for the Appraisal Review Team (ART), Condo/Co-op Team, Credit Policy (CP), and Underwriting (UW) teams.
Benefits & Compensation
- Salary: $75,000.00 - $80,000 per year
- Medical, dental, and vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law.
