ISTA Personnel Solutions South Africa is looking for a Dental Treatment Coordinator to support a USA-based dental services provider. This non-clinical, administrative role involves acting as the key liaison between dental practitioners and patient representatives to obtain consent for dental procedures. The position requires working USA EST hours and is fully remote.
What You'll Do
- Review dental procedure reports submitted by dentists.
- Contact patient representatives (nursing home staff, family members, or POAs) to explain required dental treatment and obtain consent.
- Clearly communicate dental terminology and procedures, ensuring understanding and comfort.
- Maintain accurate records of communication, consents, and follow-ups.
- Coordinate effectively with internal dental teams to ensure timely treatment approvals.
- Handle a significant workload transitioning from a previous handler, with training and guidance provided.
- Use discretion, empathy, and professionalism during sensitive conversations.
- Think creatively and independently to resolve approval or communication issues.
- Provide exceptional customer care and build trust with all stakeholders.
What We're Looking For
- Ability to work USA hours, Mon - Fri from 9 am to 6 pm EST.
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection.
- A reliable power backup solution to manage load shedding and power outages.
- Excellent verbal communication and telephone etiquette.
- Strong organisational and multitasking abilities.
- High level of tech-savviness; comfortable working with multiple digital tools.
- Empathetic, caring, and patient personality with the ability to stay composed under pressure.
- Adaptability to new systems and processes – willingness to follow detailed instructions.
- Ability to work independently and take initiative in solving problems.
Nice to Have
- Previous experience in healthcare, dental, or customer care roles.
- Solid understanding of medical and dental terminology (or ability to quickly research and comprehend).
Work Mode
This is a fully remote position. All work is performed from your home office.
