Octave is looking for a Delivery Operations Manager to be responsible for operational outcomes for delivered systems, including the transition to support and ongoing service performance. You will act as the senior escalation point for complex issues and provide leadership to the operations team.
What You'll Do
- Own operational outcomes for delivered systems, including transition to support and ongoing service performance
- Ensure solutions are implemented and operated in line with agreed delivery plans, operational standards, and architectural intent
- Act as the senior escalation point for complex operational, technical, and customer issues
- Maintain service stability while supporting ongoing delivery, change, and improvement activities
- Conduct Problem Management (PIR’s to drive and own RCA)
- Perform infrastructure capacity planning, health checks, and monitoring
- Handle documentation, run book creation, and knowledge database
- Provide leadership, line management, and guidance to operation team members
- Handle people-related issues such as performance management and reviews
- Create an enabling working environment and understand team capabilities and gaps
- Effectively lead and endorse a continuous improvement focus
- Ensure team delivers services according to the agreed governance framework and processes
- Ensure fluency of communication across service delivery teams
- Cultivate a positive work environment and high-performance culture
- Identify current and emerging opportunities to develop capabilities and services
- Be the escalation point to the team
- Liaise with manager, Technical Implementation Leads of DevOps and PMO to ensure successful delivery
- Ensure delivered systems are operationally stable, secure, and supportable
- Maintain high standards of service delivery, support performance, and operational readiness
- Own quality and security control effectiveness, including ISO 9001 and ISO 27001 obligations
- Provide strong leadership across support, internal IT, and operational control functions
- Identify and mitigate delivery, operational, and security risks early
- Handle resource allocation and time/task management of the team
- Support the Project Manager Office (PMO) to track schedule and execution of the program of work
- Manage day-to-day operational aspects of solution’s delivery
- Support PMs and Support team in managing customer escalation and other relevant issues and communications
- Ensure stakeholder buy-in and agreement for maximum efficiency in delivery
- Communicate pro-actively and transparently with team and management regarding status on active projects
- Facilitate meetings to ensure progress on technical solutions
- Ensure the delivery and implementation of solutions according to the pre-determined plan
What We're Looking For
- Tertiary Level education in IT, Computer Science, Business Management or similar
- At least one technical certification, such as MCSE (Microsoft Certified Systems Expert) or equivalent
- At least one SAFe certification
- At least one Security and/or Data Privacy certification
- Microsoft Azure Fundamentals or AWS Cloud Practitioner or equivalent
- Strong Project Management background
Nice to Have
- Master of Business Administration
- ITIL (Information Technology Infrastructure Library)
- Certification in PMP or Prince2
Team & Environment
You will report directly to the Senior Manager, Operations & Service Delivery.
Octave is all in and always forward. We put trust in our people to unleash potential, bring ideas to life, and keep moving ahead. We are committed to creating a truly supportive environment with resources to support your ambitions. Diverse and inclusive teams are critical to our success; everyone is welcome. We are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate.
