Peopleworth is hiring a Delivery Lead to lead the operational experience for learners across a portfolio of education and skills initiatives. You will oversee programme delivery teams, optimise processes, and ensure learners have a smooth, supported journey from enrolment to successful completion.
What You'll Do
- Develop and implement high-quality, timely, and efficient processes to support the operational delivery of programmes.
- Oversee and manage delivery teams including programme coordinators, facilitators, and mentors.
- Act as an escalation point for complex programme challenges to ensure timely resolution and strong learner outcomes.
- Collaborate closely with learner support teams to ensure support for programmes is effective and consistently improving.
- Coordinate facilitators and mentors, ensuring administrative and delivery tasks are well-managed and aligned to programme objectives.
- Support recruitment, onboarding, and development of facilitators, contributing to high engagement and retention.
- Analyse course and programme data to inform operational improvements and delivery decisions.
- Work across internal teams and external partnerships to enable aligned, successful programme delivery.
- Build and maintain strong relationships with key stakeholders to support programme success and ongoing partnership retention.
- Engage with education and industry partners to understand success enablers and feed insights into continuous improvement.
- Liaise with partner stakeholders to resolve issues swiftly and effectively.
- Use learner, facilitator, and partner insights to develop scalable systems, processes, and delivery assets.
- Represent programme and partner needs in organisational planning, meetings, and operational reviews.
- Lead a portfolio of delivery projects, providing updates and demonstrating measurable impact.
- Coordinate communications across delivery teams when rolling out new processes or project outputs.
What We're Looking For
- Demonstrated experience in programme delivery or course management within a higher education or online learning environment.
- Managerial experience overseeing teams delivering education or student services.
- Strong analytical skills with the ability to use data to inform decisions.
- Experience resolving complex issues within learner support, delivery, or student-facing operations.
- Ability to identify, prioritise, and manage operational risk.
- Experience supporting mentoring, coaching, or student success programmes.
- Sensitivity and empathetic understanding of diverse learner and stakeholder needs.
- Ability to lead through ambiguity with a solutions-oriented mindset.
- Experience in community management or service design within an education or skills development context.
- Ability to balance learner experience with commercial and operational constraints.
Benefits & Compensation
- Collaborative, people-centred performance culture.
- Opportunities to grow in a fast-paced environment.
- Supportive environment that values continuous improvement and shared learning.
Peopleworth is an equal opportunity employer.
