Peopleworth is hiring a Delivery Lead to lead the operational experience for learners across a portfolio of education and skills initiatives. You will oversee programme delivery teams, optimise processes, and ensure learners have a smooth, supported journey from enrolment to successful completion.

What You'll Do

Develop and implement high-quality, timely, and efficient processes to support the operational delivery of programmes.
Oversee and manage delivery teams including programme coordinators, facilitators, and mentors.
Act as an escalation point for complex programme challenges to ensure timely resolution and strong learner outcomes.
Collaborate closely with learner support teams to ensure support for programmes is effective and consistently improving.
Coordinate facilitators and mentors, ensuring administrative and delivery tasks are well-managed and aligned to programme objectives.
Support recruitment, onboarding, and development of facilitators, contributing to high engagement and retention.
Analyse course and programme data to inform operational improvements and delivery decisions.
Work across internal teams and external partnerships to enable aligned, successful programme delivery.
Build and maintain strong relationships with key stakeholders to support programme success and ongoing partnership retention.
Engage with education and industry partners to understand success enablers and feed insights into continuous improvement.
Liaise with partner stakeholders to resolve issues swiftly and effectively.
Use learner, facilitator, and partner insights to develop scalable systems, processes, and delivery assets.
Represent programme and partner needs in organisational planning, meetings, and operational reviews.
Lead a portfolio of delivery projects, providing updates and demonstrating measurable impact.
Coordinate communications across delivery teams when rolling out new processes or project outputs.

What We're Looking For

Demonstrated experience in programme delivery or course management within a higher education or online learning environment.
Managerial experience overseeing teams delivering education or student services.
Strong analytical skills with the ability to use data to inform decisions.
Experience resolving complex issues within learner support, delivery, or student-facing operations.
Ability to identify, prioritise, and manage operational risk.
Experience supporting mentoring, coaching, or student success programmes.
Sensitivity and empathetic understanding of diverse learner and stakeholder needs.
Ability to lead through ambiguity with a solutions-oriented mindset.
Experience in community management or service design within an education or skills development context.
Ability to balance learner experience with commercial and operational constraints.