Red Hat is looking for a Dedicated Operations Technical Account Manager to provide hands-on Day 2 operational support, administration, and integration guidance for Red Hat OpenShift Container Platform. You will serve as a dedicated onsite resource for a key government customer, alternating between secure facilities in the Aurora, Denver, and Boulder, Colorado area.
What You'll Do
- Execute Day 2 Operations by providing hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters, ensuring platform stability and successful upgrades.
- Work onsite daily, alternating duties between Aurora, CO (approximately 70%) and two other local secure facilities in the Denver/Boulder area (approximately 30%) as mission requirements dictate.
- Perform technical reviews and share knowledge to proactively identify and prevent issues before they impact mission-critical operations.
- Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals to serve as their primary advocate within Red Hat.
- Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues.
- Provide advice and guidance to customers about their current and future Red Hat products, specifically focusing on container orchestration and cloud-native solutions.
- Manage customer cases, maintain clear and concise case documentation, and deliver value by documenting and sharing learnings through a defined knowledge management process.
What We're Looking For
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Government clearance is required.
- 5+ years of Linux system administration experience, with specific hands-on experience in Red Hat OpenShift administration (Day 2 Ops), including installation, upgrading, and troubleshooting.
- Strong understanding of container orchestration (Kubernetes), container registries, and micro-services architecture.
- Prior experience in a support, development, engineering, or quality assurance organization, particularly within the public sector.
- Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
- Ability to manage multiple issues and projects with an eye for detail and shifting priorities.
- Valid driver's license and willingness to commute between multiple customer sites in the Denver/Boulder area.
- Willingness to provide after-hours coverage (on-call duty) as needed.
Nice to Have
- Bachelor's degree in a technology-related discipline.
- Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift Administration.
Technical Stack
- Red Hat OpenShift Container Platform
- Linux
- Kubernetes
- Container registries
- Micro-services architecture
Team & Environment
You will be part of the Public Sector Customer Success team.
Benefits & Compensation
- Compensation: $107,980.00 - $172,730.00
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more
Work Mode
This is an onsite position requiring daily work at customer facilities. You will alternate between Aurora, CO, and other secure facilities in the Denver/Boulder, CO area.
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