Responsibilities
- Monitor AR aging and manage collections on overdue accounts
- Chase overdue invoices via phone, email and written communication
- Lead customer communications related to payment follow-up, disputes, and resolution of outstanding balances (negotiation of payment plans may be necessary)
- Maintain accurate records of all credit control activity by using our group collections tool (cash on time)
- Provide regular updates on outstanding debts to the finance team, informing them of any risks to enable bad debt provisions to be taken
- Reconcile customer accounts and resolve discrepancies efficiently
- Collaborate with internal departments (Sales and Operations) to resolve complex or escalated AR issues impacting payment
- Ensure compliance with company policies
Requirements
- Experience in a similar role
- Strong communication skills
